Your Life is Busy Enough. Go Ahead, Simplify! HomeWork Solutions specializes in providing household employers and their tax preparers real solutions for nanny tax compliance. We are nationally recognized experts in the field of household employment taxes, regularly consulted by media such as the New York Times and Wall Street Journal.BEGIN ENROLLMENTFREE CONSULTATIONServices & Pricing
HomeWork Solutions (homeworksolutions.com) has 193 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Dolores
Great service. Relief that taxes were completely taken care of. I had no concern or stress about what I needed to do. Homework solutions did all of the work for Me. Everything was correct and worked well. Thanks much for your assistance.
Paula
HWS has been expertly handling our nanny payroll matters for over a year. The personnel are responsive and flexible and make it as easy as possible. Absolutely reliable and we will continue to use their services!
Jesus
Great customer service!
Andrew
Not a great service. 1. Sometimes they pay the government late. 2. They are not that helpful at tax time (just provide forms, no instructions or TurboTax integration or anything) 3. They raise their prices and don't make it easy to see how much money you are paying them and how much money goes to the government. 4. If you ask to leave, they remind you that they might close down your business since they have all your numbers. So, you are kind of stuck with them until you no longer have an employee and don't care what they do to your setup.
Response from HomeWork SolutionsMar 31, 2020
Andrew- I'm sorry to learn that you have been disappointed with our service, and we want to make it right. Please give us a call to discuss your concerns in detail as we want understand what miscommunication led to you having such a bad experience. This simply is not the normal for our clients. To address your concerns generally: We guarantee our work, so in the rare cases when we do make a mistake like a late payment, we pay any penalties and interest and do the legwork to get your account caught up. We even deal with the tax agencies on your behalf to clear up processing mistakes on their end, which happen more often than one might imagine. We believe our prices are fair for the expertise and concierge-level service we offer, and we have raised them once (by only 5%) in the past 6 years. We are transparent about pricing and you see your fees listed clearly on the documentation of the first payroll processed each quarter. We have been guiding household employers through the complexities of payroll and taxes for nearly 30 years, and we have a highly trained staff ready to answer all of your questions. When you call us you talk to a real person, not a phone tree, and we'll assign a dedicated payroll representative to your account, many of whom have been working with their clients for years! We make all of your tax documents available to you in your secure eFiling Cabinet, and there is a link at the top of that page providing instructions for filing the forms, either in paper copy or with tax software such as TurboTax. When a client tells us they would like to close an account, we ask if you would like us to do the work of closing your tax accounts. This is optional, as you may be choosing to take over the filing yourself or moving to another payroll provider. But we never threaten to close your accounts as a tactic to retain business. If that happened to you, first I apologize, and second, I want to know about it so I can address it with any team member who acted in that manner. That is simply not who we are. Again, I am very sorry you had a bad experience and I hope you will give us an opportunity to make it right.
Jennifer
Worse customer service and business experience ever. Would not recommend. Made a difficult time even worse by the vast amounts of mistakes and errors with continued poor service after a year of use.
Lynn
I have no problems with this service or their web site.
Maria
I was happy and pleased to work with the staff, especially Luz Rodriguez. She helped me keep track of payroll dates and assisted me several times to resolve some issues. That being said, I did have problems between payroll due dates and dates needed by Homework Solutions to submit to the bank. That info was not presented clearly. The payroll dates on the calendar were too small for seniors and disabled people to read. I mentioned this several times, nothing was corrected. The Support at Home staff finally corrected this for clients. Additionally, I did not KNOW the option of sending hours by e-mail, or getting e-mail reminders until I asked about it. This option should be stated in the introduction, as phones lines are often busy when reporting hours. Given the inherent difficulty of the elderly and disabled, it is imperative that you listen to feedback so you can better serve the needs of this community.Thank you for asking for this feedback. Maria Gonzalez, client
Maureen G.
Everything is always perfect. Thank you.
