Oceane M.
To be honest
To be honest, I am really interested in your products, even there are some negative reviews that I read I will still order and try some of your products and your services. I hope that nothing bad happens.

At HomeProGym, we believe your fitness routine should be as dynamic and mobile as your lifestyle. We exist to bridge the gap between commercial gym intensity and total portability, empowering you to master a complete self-serve training experience wherever you are.A quick note from the HomeProGym team: we only recently regained access to this Trustpilot profile after a long period away from it.Most of our current customer feedback has historically been collected through Loox on our website, where you can browse a much larger collection of reviews and customer experiences:https://homeprogym.com/pages/reviewsWe're now working on keeping both channels properly updated and responding to feedback here as well.
HomeProGym (homeprogym.com) has 610 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Fitness & Weight Lifting
Excellent

Fitness & Weight Lifting · Benicia, California
Excellent

Fitness & Weight Lifting · Los Angeles, California
Excellent
Fitness & Weight Lifting
Excellent
610 approved reviews, newest moderated first
Oceane M.
To be honest, I am really interested in your products, even there are some negative reviews that I read I will still order and try some of your products and your services. I hope that nothing bad happens.
Beyza K.
I would highly reccoemend their Mini resistance band set Elasticity and material is really nice. It has become a significant piece for my homegym
Jeremy
I ordered my full home gym, it was supposed to arrive on the 4th of January, 2021 however the shipper undervalued my items so it was held up in customs. I STILL have not received my items and I have had 0 help from the seller. I have already been charged fully and have yet to even receive the product let alone use it. Very unimpressed.
Ryan H.
Sketchy company. Please do not order from them. I am reading all of these terrible reviews online and instantly regretted my decision but cannot cancel my order. They will lure you in with a deal showing they sell an all inclusive deal with bands (280lbs), bar, and grips but this is false. These are all extra items I did not realize until I ordered. I am now expecting to pay extra fees (which they actually pre-emptively charged me as soon as I ordered) but expect to pay more with duty fees that shouldn't happen if it is shipped from Canada... Lesson learned on my end. Hopefully it shows up at least. Also their positive reviews are clearly bought. They are so terribly written. I really want to focus on anything that mentions their "customer service" which is non-existent. Just a page on their website which says "we got you and there's nothing you can do about it". I will call my credit card company and report them as a scam site to make sure I get my money back.
Jun Z.
If you see an unfair business practice, please check out the Federal Trade Commission website. Review the HomeProGym refund policy CAREFULLY before you purchase. Once you made the payment, most likely you won't be getting your money back. I don’t trust the Five Star reviews; I think they are mostly fake. When you read those positive reviews, please pay attention to the time/date they were posted and the quality of those reviews. As far as I know, most of the positive reviews came from India, Brazil, Vietnam, Philippine and China. According to the tracking number, I realized that the item was dispatched from China. Based on their website (the About Us tab), "our products are shipped locally from the United States". This is misleading and unethical. **********I wonder where exactly are their warehouses located in USA and Hong Kong********** It is very difficult to get a hold of them and they don’t have a phone number that you can reach. I have emailed them multiple times. They either don’t respond or reply late. If they do reply to you, they replied with a very general, very polite and somewhat useless statement. It seems like they got the response already written, it there is a customer complaining about topics related to delay in delivery, they would just copy and paste that statement to you.
Response from HomeProGymJan 15, 2021
Hi Jun Our refund policy is available to everyone prior to checkout and is very fair. We have a refund policy in place in order to conduct a business and as a customer you are entitled to read the policy prior to checkout. As per our "About Us" section we clearly state the following: "Our products are shipped locally from the United States. We also have a warehouse in Hong Kong to facilitate our European, Australian and New Zealand market." When we are low on stock in USA we send direct from our Hong Kong, China warehouse and use Express Postage services to deliver the item item in the same specified timeline as from our USA warehouse. If it put's you at ease we have decided to discontinue our Hong Kong warehouse as of the 20th of January 2021 so all items will come from USA moving forward. Our warehouse address in USA is as follows: ShipBob, Inc. 4779 Hanoverville Road Suite 200 Bethlehem PA 18020 Phone: (844)474-4726 Our Hong Kong warehouse address is as follows: Floship 19/F, Goodman Interlink, 39 Tsing Yi Road, Tsing Yi, NT, 000000, HK, +852 8481 1118 Despite the country of origin the items are still all designed in Australia to a high standard and location of inventory has no part in the reducing the quality. If you require help you are free to reach out to our friendly support team here: [email protected] - upon checking all emails from our support team they have provided responses to all your questions. Tracking for your order show's delivery is due on the 18th of January as promised: https://www.canadapost.ca/trackweb/en#/search?searchFor=2012559601910267 Regards Team HPG.
Daniel Bladh W.
Such a dishonest company: I was looking to purchase resistance bands for my wife, and this ad popped up on Facebook. In the comments for the bands, Home Pro Gym themselves had made a comment about not being "your typical China dropship product". Naturally I got curious as to where they were manufactured, and dropped a comment asking that very question. Within a very short timespan I find myself blocked from being able to comment on their ads, or on their page. Obviously an uncomfortable question they didn't want to answer. It's also extremely obvious that their 5-star review spam on dec 23 are bought.
Sarah B.
HomeProGym offers high quality equipments, accessories, and apparel. These products are really suited for people who are interested in doing physical activities in home. This is a trusted store and highly recommended.
novy A.
The product has an affordable price however the quality of it is outstanding. Highly recommended.