HomeProGym Reviews | Read Customer Reviews of homeprogym.com

HomeProGym Reviews | Read Customer Reviews of homeprogym.com

HomeProGym reviews

Showing 7 reviews with 3 stars · Clear filters

Gatien G.
Nov 23, 2023
Speediance from HomePro Gym…
I ordered a Speediance from HomePro Gym ... And since I ordered 4 weeks ago no news, when I send emails I don't get any replies ... quite worrying ... (Got an update from the team - but still unclear when my appliance will arrive (ordered it now more than 5 weeks ago) tracking site is in chinese)
Response from HomeProGymNov 28, 2023
Hi Gatien, Thank you for reaching out and sharing your concerns regarding your recent order of a Speediance from HomePro Gym. We understand how important it is to receive timely updates about your purchase, and we apologize if our communication has not met your expectations. I've looked into your order and would like to confirm that we did respond to your inquiry on the same day. There's a possibility that our email might have landed in your spam or junk folder. Could you please check these folders for an email from us? It contains important information about the transit status of your Speediance. Regarding the shipping times, we want to assure you that we are still within our advised transit times for your location. As you are located outside the coverage area of our warehouses, the delivery process can take a bit longer. We strive to be transparent about shipping times, especially for addresses that are further away from our warehouses. We deeply value your patience and understanding in this matter. If you still cannot find our email, or if there's anything else we can assist you with, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are here to ensure a positive experience with Speediance and Home Pro Gym.
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Rose H.
Apr 10, 2021
The equipment are very durable and…
The equipment are very durable and effective. the prices are amazing
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Ed
Feb 12, 2021
OK products, mediocre service
Product quality seems alright, but the prices aren't cheap so I wouldn't say you're getting an amazing value or anything. As for the customer service, again, 3 stars seems to be appropriate. Per TrustPilot's rating system, 3 stars is average. I asked to amend my order 20 minutes after completing the purchase and got an e-mail from customer service over 24 hours later, saying that my order couldn't be changed because it had already been packed. There's no number to call on the website, just an e-mail address promising "quick and efficient service". 24 hour turnaround isn't particularly quick or efficient, but I've seen other places ignore me completely. I was impressed by by the company sending me a $30 coupon on my next purchase due to a shipping delay. I won't be using it because everything is too expensive, but it's the thought that counts.
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marion A.
Feb 4, 2021
This is an amazing site...learnt about…
This is an amazing site...learnt about it from my friends, tried it and love it instantly...
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Oceane M.
Jan 14, 2021
To be honest
To be honest, I am really interested in your products, even there are some negative reviews that I read I will still order and try some of your products and your services. I hope that nothing bad happens.
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Mike
Sep 27, 2020
I ordered a set of bands over a month…
I ordered a set of bands over a month ago and nothing has arrived. I have emailed them a number of times yet have had no reply apart from one confirming changing my email address and the automated response emails. I used the tracking number I was given and the delivery company are unable to find the order. I have asked about the complaints procedure and for a refund and have still heard nothing. I am not very happy with the customer service or lack there of. UPDATE HomeProGym have got back to me and the situation seems to be in hand. Thanks for getting back to me.
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miral A.
Aug 11, 2020
i really appreciate the quality of your…
i really appreciate the quality of your products, u r the best guys, keep working
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