Home InsteadReviews of homeinstead.com

Inconsistency of carers was a problem. Every second or third week we had a new carer and had to show them what to do. I was blamed by management staff from the Home Instead Wollongong branch, that I was told not to "hover" or 'micromanage' their staff. Yet, the turn around of staff was such that I had to show them what to do and because I work from home most days of the week, the carers too exception to my presence. I felt I was being blamed for the turn around of their staff when in fact I was being courteous and friendly. They sent us one carer who did not know how to cook and one who refused to cook more that one meal per day for my mother who has dementia. I felt I was getting no respite with all of the trouble of change over of staff and being blamed for something that I did not do. Amongst all of this, my mother care had declined significantly. The company only offer 11 hours per week for a level 4 package, while I found others who offered up to 16 hours per week. The indicates to me that this company is only interested in one thing $. They don't care about your elderly parents even though they say they do. I would reconsider engaging help from this company.

I wouldn’t give them a star if there’s choice. I am the care worker over 6 years experience worked for NR care, Jark care, Maria mallaband, hales care, nursing care personal and Broadland care home all prevouse employer never have trouble with my DBs check or my work. They all left good references after I finished with the companies. This company home instead use vetting to apply dbs and I got refused which took them over 3 months to imformed me. The reason of refusal is the name incorrect which I did supplied my deed poles of name changed already and soon as I knew about the refusal I replied yet I’ll continue and try again so getting requests the proof of name changed which I sent over right away and now two weeks later they contacted me to again submit applications for DBs and supply again deedpole. They are unprofessional and poor organisation and messed up with my DBS check. Wasted my time over 3 months for job. I have been on theory training and passed all. which you all know it takes weeks to complete. So now I wasted 3 month time waiting for their dbs and been told unsuccessful can we start again! Wasted my time for unpaid training! Shame I like the company aim and their goal but I think their recruitments and management is very poor. From my 6-7 years experience of care worker I wouldn’t recommend this company. The company that don’t start well at beginning it alway gonna have trouble later on. They also messed up with the payroll nobody get pay last week and redo the payroll again! I received text from them to apologise about the late pay for last couple weeks.

If I could give less than one star I would! This is one of the worst companies for senior care out there. So far none of their employees know how to cook, clean, and from our experience, know how to read. We complain to the management and get nothing but lip service. Show them pictures of what their people do to "care" for our dad and still....nothing! They should be ashamed. Bigger problem is we can't find anyone to report them to, NOBODY to hold them accountable.

Absolutely shocking experience. Worked with them 3 years, a waste of 3 years, horrible coworkers, management handling and people/staff skills are brutal, constant issues with pay, would never work with this company again and would certainly advise against having loved one cared for by them!

They are unreliable. They just walk off the job. They do not alert the patient. Try to find a reliable experienced caregiving company who will communicate with you, not people who just don’t show up and leave you hanging there, helpless.

Home Instead have been a lifeline for us. I honestly don’t know what we would have done without them. In addition to the care they already provided we replaced the free ‘care’ provided after mum broke her hip with Home Instead as their carers are all wonderful, compassionate and efficient. The communication has been first class. Sandy and Vicky have been really helpful and Tina, Janet, Maxine, Theresa and Tracy are all lovely carers.

Home Instead Cambridge has been a crucial support for my mother for over a year. Despite living away, their excellent communication and the app provide me with a daily update on the caregivers' activities. After a disappointing experience with a previous provider, Home Instead has not only met but exceeded our expectations, restoring my faith in home care. We trust that, in the long term, Home Instead will continue to meet my mother's evolving needs, whether it's multiple daily visits or transitioning to live-in care.

My step dad has been with Home Instead for years. We found out late yesterday the whole family has Covid. We informed the cleaner very early this morning. Just been told that he will be charged for the service. He only uses Home Instead because of the wonderful cleaner. Shame on you.