Home InsteadAt Home Instead, we’ve been dedicating ourselves to helping seniors live safely and comfortably at home with care that’s both personalized and deeply human since 1997.We provide 60 million hours of care annually from more than 100,000 Care Pros. Our Home Instead network spans 6 different countries totaling nearly 1,200 locations, with more than 650+ offices across the US and Canada.
Home Instead (homeinstead.com) has 191 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Samantha
The company ignored previous instructions derived from medical professionals to NOT give sugar to a family member which led to sugar poisoning and an emergency visit to hospital. The owner showed zero remorse which is a disgrace.
Jatin K.
They will call you for unpaid induction and unpaid training with DBS cost on yourself and knowing well there is nothing to lose for them, they'll be as rough and if needed unprofessional with you only to test if they can easily push you around when you start working or not. Will make you go through a month-long online training for no pay and can very easily tell you they are not onboarding you for whatever reason when in fact its a zero-hour contract and they know they do not have enough hours to provide. Very unpleasant experience, stay away from this company. A total rip-off. (Home Instead Swansea)
Sue
Great company, I've had lots of experience with care companies and this is by far the best. Expensive but worth it for peace of mind. Far better than competition (in Cannock anyway)
Gordon
Appalling Company , interview October asked to come back as nobody else turned up , would reimburse travel (never mentioned again) Had to do online training despite over 40 years in Care , Had ton pay for DBS £45 increase car insurance as well , after doing all this Training manager left overnight (wise move) person who took over totally clueless, decided not to take job after 2 more day sessions , have r nailed TWICE asking for reimbursement of DBS and time not a single reply , very Unsympathetic and avoid at all costs
Penny D.
This is an update to a previous review and one which I am saddened to write. I originally only wanted a one off 24 hours care. The person who I spoke to advised it was better to sign up for a package so the care giver assigned to mum whilst I was away would be familiar with her routine and mum would get to know her. This did not happen. One of The care givers assigned to mum I only met the day before I flew out and I never got to meet the second carer. This meant vital information was not passed on from the carer I met to the one I didn't. Please let me stress the carer I met was lovely and very nice and I know she did her best but mum is incredibly high needs. 98 years. End stage dementia not mobile and a catheter. I was assured at time of signing up that this company specialises in this type of care. Was my mother in mortal danger? No. Could my mothers health been compromised had I been away longer? I believe so. Again everything the carers did was with good intent and I'm sure they were kind and caring to mum but I firmly believe they were not equipped training wise to care for mum. Everything I have said here I have also emailed the company with this so my comments should not be a surprise. I also accept some responsibility. I was so exhausted and stressed I wanted to believe everything they said and I should have asked more questions. Billing was also an issue. I arrived home ,to a broken washing machine, the door to my front loader had been ripped off. No note no apology. But I digress. So on the Saturday I received a message to say that the company had tried to debit my credit card for $5,500 and it had failed. Well yes I wasn't sent an invoice nor advised in advance this amount which is huge for 4 nights was going to be deducted. After much arguing and toing and froing I eventually got the cost of my new machine taken off the invoice. It has ruined my holiday and I'm more stressed than ever. To summarise this is a company. They are not a charitable institution. They are in it to make money and that's fair enough. All I'm asking is please do not make promises that cannot be fulfilled. For everyone else. Ask questions don't take things on face value. I should have stepped up and done my own due diligence which I sorely regret not doing. This company is probably no better or worse than any other. There are many care providers out there. Find the right one for you. I didn't to my regret. So I am editing this review. I have just seen the credit card amount they deducted to find they have charged me $99 more than the amended invoice I was sent. So guess I'm paying money towards my machine they broke. He very careful of this company. It's extremely sad to think they would amend and deduct extra without advising me. You know they can keep the money. I can put a full stop after this and move on knowing I am an honest person. The same cannot be said for this company.
Jeanie M.
Here are a few words I would describe this company Unsympathetic Pushy Greedy Demanding And charging extortionate prices in the process. My parent went from being able to walk to being hospitalised within 3 weeks of using this company and then they carried on charging us for the 30 days notice we had to give. Unbelievable.
Kate
Such a fabulous company to work for, great support and benefits. the Ethos is right and the care for the Clients is wonderful, such a relief to work for a care company that actually CARES!!!
Stephen D.
After 2 years dealing with Home Instead and during a hospital stay a welfare worker spoke to me regarding the expectation I should have experienced with my provider. A second stay in hospital another welfare worker spoke of similar expectations. I was very surprised to hear that both support workers had the same reaction, I had been self managing all this time. Home Instead were not fulfilling their part of the contract. I completed to ADA Australian who opened a case against rd Home Instead and agreed that I had been self managing. I had 5 care managers during this time and found mixed attitudes of rudeness, aggressiveness, poor communication, inability to provide suitable trades, miss direction and in some cases miss reputations of the truth. Looking back now I can see I was self managing but still paying their fees. Our contract terminates on the 12 th of February.
