Home InsteadReviews of homeinstead.com

My mom is taken care of by Susan one of the nicest person I have met. She always has things planned for my mom to do, my mom always looks forward to her visit. Great job Susan. This is the Windsor Ontario location.

We hired home instead to care for my mother and this is the care we received. This was not the first occurrence either, this happened multiple days. They're sleeping on the job for multiple days. We had no issues with them being on their phones, but sleeping on the job is unacceptable. In their duties they listed, helping make meals, laundry, etc. That was not the case, they did not prepare meals and laundry was only done each time when we asked them. The first week we hired Home Instead the first aid arrived late. Be aware of the contract, they can have their employees be charged Overtime without notifying you or scheduling their aid to someone else. The prices being charged constantly differ, you will need to keep an eye every time they take your money. Its unfortunate that my mom is on hospice and I hired Home instead to help and provide private care my mom needed but instead they are just a money hungry company that does not hold accountability to their employees as they've lied as well to us.

I'm a disabled Vietnam era veteran and receive cleaning services twice a week from nome instead. Ann Marie and Lisa both provide excellent home cleaning, laundry, and dish washing for me. They are both always on time. They also always ask if there is anything else they can do. They even take my dogs out for me when I'm not feeling well. The owner John is always available to answer all of my questions and works with the VA to get me the help I need. I highly recommend home instead in New Port Richey to everyone needing home care.

These so called care workers will rob you blind. They've gone through many cabinets, drawers in my mom's home and stolen money, drugs, food. Stay away from this organization. There are some decent workers, but they're mostly trash

This agency is disorganized and dysfunctional. They take advantage of people in need. They don't have quality care givers. The caregivers are not reliable. They try and charge you for hours that were not completed. They are not transparent. They have not to date provided me with invoices but they keep charging me despite my father no longer receiving care. Hard to know if they are corrupt purposely or just really, really disorganized. Find another agency.

My experience working for this company left me extremely disappointed in how management communicates with and speaks about employees. I understand that scheduling and attendance are important in home care, and employees should be expected to honor their availability. However, there is a significant difference between addressing scheduling concerns professionally and making personal assumptions about an employee’s character, priorities, and intentions. During my employment, I received concerns about my time-off requests even though management acknowledged that my requests had not been denied and that I had been rehired with prior knowledge of significant previously scheduled time off. I made efforts to communicate my availability, showed up for my scheduled shifts, and was willing to adjust my schedule or stay later when needed. What affected my opinion of the company most was accidentally being copied on an internal management email discussing me. In that message, I was described as viewing myself as a “victim,” management assumed I considered the job a “low priority,” and it was suggested that my schedule should be kept light because they believed I was looking for another position. Those assumptions were particularly discouraging because they were being discussed internally rather than addressed directly with me. Management later acknowledged that I was copied on the message unintentionally, apologized for the harsh comments, and stated that they may have drawn the wrong conclusion. I appreciated the apology, but seeing how I was discussed behind the scenes permanently changed my perception of the workplace. Employees can absolutely be held accountable for attendance and scheduling. At the same time, employees deserve direct, respectful communication rather than having assumptions made about their commitment because they have family responsibilities, appointments, education, or previously planned obligations. Based on my experience, I would encourage prospective employees to be very clear about their availability, keep important scheduling communication in writing, and understand that requesting time off may affect how management perceives their commitment to the company.

Home instead currently cares for my mother 2 days a week Caregiver is seen on camera watching videos on her phone drinking coffee for over an hour while my mother sleeps There's plenty to do. Consistently leaves early and admin doesn't seem to care. Basically told me to give 2 weeks notice to cancel which we are doing. Don't let these people care for anyone you love

We have my 92 year old Dad living with us. We need a little bit of time to do our own errands so we hired Home Instead to help us out. We have been incredibly fortunate to get a care giver that does what ever it takes to make Dad happy. They go for rides to see the sunflower fields, the pick up black walnuts and clean and crack them. Juli George is attentive, kind and compassionate. She is a shining example of what a care giver should be. Thank you Juli and thank you Home Instead.