HomeGoodsReviews of homegoods.com

Ordered a ceramic cookie jar. Received a bed comforter. Mever received what I ordered. Delivery was late, box was damaged, no customer service evenings/weekends. Will HomeGoods reimburse my time/gas to return this large box?

Placed an order for the first time last week. Two days later I got an email saying the order had been cancelled. No explanation, nothing. I placed the order again, and wouldn't you know it: same thing. Tried calling their customer service and got a message saying they were closed. I can't imagine having to work this hard just to give a company a sale. Common courtesy would be to give the customer some idea of what the problem is, but they obviously don't give a damn.

If I could give this store a zero or negative, I would. I purchased two lamps based on inventory showing 12 available. After two supposed orders for these lamps, Home Goods still could not supply them and I canceled the order. I have been told they refunded me but know this is true - my credit card company has not processed any credit from Home Goods. I have made dozens of calls trying to get this resolved with no success. This company is a fraud and should be out of business.

I purchased nightstands online at Home Goods for a furnished rental property. I paid extra for rush shipping. Both times the items arrived damaged. I would have purchased the items in store, but there weren't two night stands that matched so I had to purchase them online. I contacted customer service and explained that I was on a tight timeline to furnish the property and needed to have nightstands for our guests, which is why I paid extra for expedited shipping. They refunded me for the damaged shipment and the additional shipping fee. I offered to buy 2 additional nightstands at a higher price point ($50 more each) and I was told there was no way they could get them to me in 1-2 days. I offered to have them rush shipped (2-3 days) to my sister's house who lives nearby, and was told that they would not waive the rush shipping fee because they have already waived it twice for the two broken items. I asked if there was anything they could do to make this right. The answer was no. They didn't offer a discount on the more expensive nightstands I was about to purchase, or a gift card for the trouble, inconvenience and additional stress of two damaged shipments in a row. They wouldn't even waive the shipping fee. In my opinion, this is very poor service. In general, I've loved shopping at Home Goods. They have cute stuff at a fair price. I've spent more than $3000 at the local Home Good store in the last month to furnish this property. All this to say, Home Goods is losing a loyal customer. I work in retail and value stores that take care of their customers. Home Goods hasn't taken care of me. I'll think twice about shopping Home Goods to furnish our next property.

I ordered two lamps online. They arrived today and are just perfect. Love them! I paid a bit more than I wanted, but they are good quality. They were so well packed. It was difficult to get them out of the box because they were packed so well.

I received a $25 gift card to home goods from a family member so I browsed around online and found a very lovely throw blanket. (Artelier Nicole Miller reversible Emma throw) At the time the throw was on “sale” for $15. When I added it to my cart the shipping was $14.99 plus tax. I ended up spending over my gift card amount on outrageous shipping prices. After about two weeks I finally received my throw which looks absolutely nothing like the photo. Instead of being a light cream and white color with some slight dark brown details it is white with brown and grey leopard print. I understand some things can look slightly different from advertised photos but the photo of the throw has NO spots on it. FALSE ADVERTISING and they trick you with the “sales” so you then have to pay OVERPRICED shipping unless you spend a crazy amount all at once. Not a fan and will not be shopping here again.

This company is the biggest scammer a I have ever meet. First off it seems 90% of the items including paintings come directly from China. Their inflated prices on this stuff is astronomical. They support child labor by purchasing these goods from China. They also are not the cheapest place around. Do a search for housewares they have. I found items cheaper at bestbuy, Macy's, and even bloomingdales. They do not honor their return policy either and will make you drive a hundred miles back to where it was bought because their system doesn't always scan the receipt barcode they they claim they can't verify the receipt so refuse the return. How is it that its the customers problem that you can't verify the receipt your company provided to me? So I need to go from las Vegas back to San Clemente to return it? Idts bunch of fraudsters for sure. Avoid at all costs as well as tjmaxx marshalls etc. They all do the same thing.

Shopping on this website was HORRIBLE and a waste of time. Sunday I placed an order for over $150. Around midnight I got an e-mail stating my transaction had been cancelled with no explanation. Placed the order again on Monday, as an item in my cart was just about to be sold out. I then e-mailed home goods and asked what was going on. They had to “verify my billing address.” Makes no sense because it’s the same one on my card, yet they claim it wasn’t. So because this process takes over 24 hours, one of my items then got sold out completely so now I can’t have it! Now I have to pay $65+ more on another site because they decided to string me along, not let me know what was going on and they ALLOW your items to be taken away during this verification process. Never had such a miserable 3 days of a shopping experience in my LIFE.