HoMedicsReviews of homedics.com

400 EURO PER UN APPARECCHIO DI LUCE PULSATA CHE HA SMESSO DI FUNZIONARE ALLA QUINTA VOLTA CHE LO USAVO. CONTATTO L'AZINADA E DOPO MILLE EMAIL MI DICONO CHE NN HANNO UN CENTRO ASSISTENZANE UN CENTRO RIPARAZIONI DA SUGGERIRMI NEANCHE A PAGAMENTO E QUINDI NESSUNA SOLUZIONE PER IL RIPRISTINO E MI HANNO CONSIGLIATO DI RIVOLGERMI AD UN RIPARATORE PER PICCOLI ELETTRODOMESTICI NELLA MIA CITTA. VERGOGNATEVI!!

Bought a massage gun paying the extra thinking Homedics was a reputable brand. Wrong. Massage gun broke not even a month after the warranty ended and we had not used much so if we had used normally I think this product was made to break just on warranty end. Of course as it was a month after warranty I had then lost the receipt. Company at first seemed helpful but after then dragging the issue out for over 6 months (requesting photos of broken product then not responding) refused to help and offered a discount voucher for another of their products. I don't think so, why would I purchase something else and waste more money for it to break just out of warranty period? A company that does not back their own products and does not seem to care about the customer. Do yourself and the environment a favour and stay away from this brand until they get the hint from all of these reviews that their products and service are obviously not what they used to be. My massage gun, bag, attachments all going to landfill along with my money. I don't believe one year out of such a product is fit for purpose or reasonable. How distressing and disappointing Homedics.

Stay away from this company as they have the worse customer service ever! I ordered a new filter for our air purifier. Somehow my address got mixed up and it was delivered to a neighbor that didn’t know me. Once I figured out where it was delivered, I went to the house and spoke with the gentleman. He didn’t know who I was so he sent the filter back to Homedics. Homedics customer service would not resend the filter to my correct address. They said I’ll receive a credit once they receive it back at their facility but I’m not expecting it. We will see. I’ll never deal with Homedics and I advise you to stay away from this horrible company.

I purchased a Blood Pressure Monitor a few years ago and it came with a lifetime warranty. The unit died under warranty but they replaced it with one that only had a 5 year warranty. Well that one has already stopped working and the company wants the old one back before they will send a new one. It has been a couple of weeks now, I am still without a monitor and they have not even shipped a replacement yet. Most good companies will usually send a warranty replacement right away but not them. Very poor quality products and terrible customer service.

Homedics massage gun. Battery died after 16 months. As the warranty is only 12 months there is no help from homedics. Battery cannot be replaced so it had to be thrown in the bin. I only used it maybe 2 dozen times, really poor quality.

If i was allowed to give this company 1000 below zero, I would. they are terrible.It sold me face masks that expired 2 years ago. I paid shipping top return their items. The company got their rotten masks back on January 13, 2024 and they still refuse to refund my money.

I have enjoyed the actual Homedics Air Purifier purchased at Costco several years ago, but getting a filter refill has been a nightmare, due to their extremely poor customer service. You're only allowed to order online, so after waiting 25 minutes for customer service, I had to try that without any matching product number. The one I got didn't fit, so I sent an email (never replied beyond initial form acknowledgement letter) and tried calling again. Left my number to get return call (never returned) then called again, waiting 20 minutes for a robotic-sounding agent to finally get the correct filter to look for, again online only, snd instruction for returning the first one...which I have to pay for return. Customer service needs a serious upgrade!

I purchased a humidifier from HoMedics & after six (6) months it stopped working. They emailed me a prepaid FedEx label & I shipped it the same day, January 8, 2024. The broken humidifier is lost in transit, but since HoMedics is listed as the sender, FedEx cannot/will not deal with me. I have spent COUNTLESS hours on the phone with HoMedics explaining the issue & how essential a humidifier is for my husband at 86 years of age & suffering with COPD. Even the so called supervisior at HoMedics said she cannot/will not help me. I had to buy another humidifier - and, NO, it's not the horrible HoMedics NO customer service brand. Warning, they always have five (5) callers ahead of you & they NEVER return your call. You wait approximately 30 minutes only to be told they cannot/will not help you!