HoMedics is the leading global manufacturer of home massage, relaxation, and wellness products.
HoMedics (homedics.com) has 61 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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customer
My wife purchased the Drift 21 sand machine for me for Christmas 2023. In less than 18 months it developed a bubble that shows under the sand in all the designs. I contacted Customer Support (they neither care nor support) and since it was 6 months past warranty they offered no solutions or accommodations. Buyer beware! I’m finished with HoMedics products and hope others will drop them too
Peter T.
my aircleaner filter is needing replacement,Homedics AT-75, they say no longer serviced,another product into the waste stream due to now being useless,had i known,i would have purchased many filters,NOW locally there will be from sand mining rare earths the dust of uranium,thorium and lead,just when i need the product i bought,NO SUPPORT.
Barry
I've had enough! I spent two hundred bucks on a piece of junk, didn't I? It broke down in less than a week, and customer service isn't responding to my messages!
She P.
The owner is rude and was out of line with the neighbor of his client. I have family in CA and I’m putting them on alert to not use this company!
David W.
GIVEN A PRESENT OF A NEW HOMEDICS FOOT MASSAGER , AFTER 20 USES HEAT PACKED UP THEN UNIT FAILED COMPLETELY. (LESS THAN 25 USES !!! ( JUST LOOKED UP THE PRICE AND FOUND THE UNIT HAD COST £69 - AN EXPEWNSIVE WASTE OF MONEY -DONT TOUCH SUCH BAD PRODUCTS
H. T.
Duplicate order by mistake. I tried to cancel the second order straight away on the day, but they still went ahead and shipped both orders. On the second order, the foot wrap and wrist support wrap were faulty. I have sent more than 10 emails within the past two weeks but no response from the customer service. And still haven’t refunded me.
Nikodogmom
My Walgreens blood pressure machine made by homedics isn’t even a year old. Said low battery. Replaced them. Restarted machine low battery again error message under icon. Called their customer service number twice. Don’t waste your time. Rings forever. Tells you leave number for call back and they don’t. When I finally got thru they said take picture and send to their email address , The email address is invalid! Walgreens said they’d help but they only sell this brand. Hopefully I’ll get a credit.
Lesley
I only wish I had read these reviews before I purchased the Ellia Gather diffuser. Despite giving a 3 year warranty on this product it was worth nothing! The product was aesthetically beautiful and I was extremely happy to use it. However, it failed within 6 months of use. I had purchased my item from Costco in Edinburgh, who have been extremely helpful in providing me with a duplicate receipt confirming proof of purchase. Although initially happy with that receipt Homedics then decided that it was not valid??? Contacted customer service again for advice and basically had to "jump through hoops" to provide all the requested information - videos, receipts, product codes, manufacturing codes etc etc again! They then agreed the product was faulty and they would provide a replacement. However this apparently was out of stock so offered something else. I checked on their website to view to new replacement and it was exactly the one I had purchased! Now very confused!! I agreed to accept the replacement then was told that I would have to return the faulty one at my expense! I have never known any company to ask the customer to pay for returning a faulty item? After daily emails back and forward I was getting nowhere! I have decided to just return the item to Costco and look to a more reputable and trustworthy company to purchase a replacement. Please think twice before ordering anything from this company!
