Charles
Order cancellation with subsequent price hike
I ordered 30 square feet of tile online. The very next day I received a call telling me that is was back ordered and that they were going to refund my money. That was strange as I was not even given an option to wait on the backorder. I then checked the site where I found the tile that I had ordered was no longer available and that all the same tile in the same family had their prices raised approximately 50 percent. It sure appears as if they did not want to honor the price which was initially good but now higher than other sites.
Response from HomeDecor AZFeb 10, 2019
Hi Charles, We're sorry to have canceled your order. We work with manufacturers to get the best and competitive pricing for our customers. Unfortunately, there are times when pricing changes frequently due to tariffs and other factors from our manufacturers. If you are still interested in ordering, please email me at [email protected], and we'll get your order shipped out. Thank you for your feedback, Cindy HomeDecorAZ.com


