Homebox StoresReviews of homeboxstores.com

Worst customer service and worst delivery.

If there is zero i will put zero for this store ,very bad service!!! Poor customer service logistics problem issues for delivering the items not following the schedule of delivery date , wrong update of the team doing alibi just to cancel the delivery sched without calling or messaging the client to take the location. Pls check Order#9418699361599990001 And i also email a formal complain to you guys!!

Original problems... 1- The besframe has a chipped part so it is damaged 2- The dresser door is not installed properly so it is tilted and must be forced to close. 3- The office desk had bad parts so they could not install it. It was a good price and looks nice but this is not acceptable so they repaired the problems within a weeks time.

The WORST company! No logistics, no competence. The drivers are rude and don't know the areas. The Wost and Unprofessional Customer Service!

⭐ 1 Star – Terrible Service / No Delivery Very disappointed with HomeBox service. Delivery was agreed today between 4 PM to 8 PM. I called them 5 times during the day to confirm the timing, but they never gave a clear update and they didn’t provide any driver number. They arrived at 8 PM and then left without delivering the furniture. I stayed waiting the whole day and in the end I was left without a bed, so I had to book a hotel for 600 AED or sleep on the floor. This is unacceptable and extremely unprofessional. I do not recommend.

its a scam company.. they never deliver when they say they will..i have been waiting for weeks for a cabinet..don't buy from them

Worst delivery experience ever! I specifically called one day before delivery to tell HomeBox not to come between 12 PM and 3 PM because I wouldn’t be home. They assured me the delivery team would call an hour before arriving. What actually happened? No call. Instead, I got a WhatsApp saying they were in front of my house. When I told them I wasn’t home, they just left—no attempt to reschedule or contact me. For a full day, I couldn’t reach anyone. When I finally called the call center to complain, they told me to wait 48 hours because my furniture was back at the warehouse and would need to be rescheduled. Absolutely terrible service, zero professionalism, no communication. This is by far the worst delivery experience ever, and I would never recommend HomeBox to anyone.

I am SORRY BUT HOMeBOX LOGISTICS ARE VERY VERY BAD, am sooo upset I ordered last year and waited more than 1wk for delivery, the day come I ended up paying cleaner for 5hrs to help me clear my bedroom for the new bed and cabinet and delivery never showed up, I scheduled 5 Jan 10am to 4pm, driver kept saying coming, I called their customer service twice and NO SHOW. Are they scamming people now also? All wasted plans My money My waiting time for delivery My off today Cleaner that I ordered Waiting for 10hrs This is the 1st time ordering from Homebox and failed I always buy from Pan emirates or IKEA, I gave Homebox chance and failed