Homebox StoresReviews of homeboxstores.com

very poor quality and furniture and bad management in home box in al ain bawadi mall

The express my concern regarding the delivery of my recent order placed on February 6, 2026. According to your system, the expected delivery date was set for February 13, 2026. Although I found this timeframe quite long, I decided to wait patiently for my order. On the scheduled delivery date, I waited from 4pm to 8pm as indicated in your delivery window. However, by 9pm my order had still not arrived. I had to reach out to customer service myself for an update about my delivery status. At around 9:15pm, I received a call informing me that the delivery would reach me in two minutes. Shortly after that call, the driver contacted me again and explained that he was with another client and too far from my location. He requested to deliver my items the following day instead. I find it unacceptable that I was only notified after the promised timeframe had passed and was then asked to reschedule for another day. This is not respectful of your customers’ time or expectations. I hope you understand my disappointment with this experience and take steps to improve your service process so future customers do not face similar issues. Our order number is 94187769310

Extremely bad delivery service. My order was delayed and then rescheduled to an unknown time without my consent and without informing me at all. There was zero communication and no respect for my time. The delivery team failed to make any serious effort to deliver the order within the promised timeframe. This caused unnecessary frustration and inconvenience. Very unprofessional service — I would not recommend it and will think twice before ordering again.

The delivery services of home box is horrible their customer service people are very inefficient as they dont know how to find a solution they speak in a robotic manner. Customer service executive like mohammad and marwa dint even try to help us since only solution they have to every problem is “ things will be eacalated” and then mo response from anywhere!! Late delieveries are very normal for them and they cant provide any contact details of delievery partners as part of their company policy at the same time they dont deliever at the desired time.

I placed an order for a sofa that I never received. I repeatedly asked them to cancel the order, but instead of solving the issue, they kept giving me fake promises and excuses with zero action. I contacted them multiple times, including through Instagram, and once I left a bad review, they blocked me rather than resolving the problem. This shows how unprofessional and dishonest this business is. Until now, my issue is still not solved, no sofa, no cancellation, no accountability. This is by far the worst place to deal with. I strongly advise everyone to avoid this company if you don’t want stress, wasted time, and money.

NEVER EVER ORDER FROM THEM NOTHING IS POSSIBLE TO BE RETURNED AND THEY DONT WRITE IT ANYWHERE ON THE WEBSITE. ONCE YOU ORDER YOU CANNOT CHANGE YOUR MIND AND THEY ARE NOT EVEN NICE OR SORRY ABOUT IT

They don't even deserve 1 star. The time you wait for your delivery to arrive is more than what is promise. any issue on the items you ordered is not communicated unless you call them. The Customer support gives you the same answer and assurance the (I understood) which in fact they don't. every call will end up with another wait of 24 to 48 hours of wait for update if you get any. Do not buy on this store! use your hard earned money elsewhere with better service. I will never ever buy to this store ever again.

واسوأ خدمة توصيل والناس بخدمة العملاء ابدا مو متعونين خلوني راح الغي الطلب لأنهم ابدا مافي ولا مهنيه ولا اهتمام بالحريف ولا عندهم مواعيد توصيل صحيحه ابدا ما انصح بالتعامل معاهم اسوء معامله بالعالم