Homebox StoresReviews of homeboxstores.com

My Experience was a 5/5 but there is one thing. The bed I bought it had 2 side pieces and they forgot to bring it! it will come after 2 days.

We purchased a sofa and chairs 10 days ago, and at the time of purchase we were informed that the delivery would be on 3rd January, between 10 AM and 4 PM, which we agreed to. Since morning, I contacted customer service multiple times, and each time I was assured that someone would call me back. However, no one did. At 4:30 PM, I finally received a call informing me that the delivery would be at 5 PM. I waited the entire day expecting the delivery as promised. What is most disappointing is that customer service does not even have the driver’s contact details. This reflects extremely poor coordination and customer support. This has been a very frustrating experience, and I am extremely disappointed with the service. I will not be purchasing furniture from HomeBox again. The customer care is completely unacceptable.

Wish there is an option to give a negative ranking.....just using fake comittment as a strategy to increase the sales....a delivery was committed for the next day at the time of placing order (that too with a disclaimer that please place the order in next few minutes) however, post that the delivery date was changed to 3 days ....catching hold of customer care...while it's difficult....but eventually ends up as a futile effort....as they are available only to read out the scripts (which have been designed to say "no" to the customer in different form and shapes).... OVERALL A PATHETIC EXPERIENCE

I have purchased few items in the past, yes its poor quality but the low cost somehow justifies it. Recently purchased standard priced bed mattress and really disappointed about the quality of mattress, selling soft mattress as firm and the mattress has squeaking sound when someone lays down. very poor quality and standard market price. the worst part is customer service is nearly non existent. Does not know how to answer customer and how to close the case rather they start playing avoiding tactics. Home box , Never again!!

negative dont buy , there delivery is useless waited 1 week and still not delivered. Dont buy here poor customer service

I had a very disappointing and frustrating experience with HomeBox. The cupboard delivered to me on 24 December 2025 at around 4:00 PM arrived in poor condition. The mirror was broken, and the cupboard had many scratches, which is completely unacceptable. After waiting the whole day for the delivery, this was extremely frustrating. The delivery contractor promised that the cupboard would be replaced the next day (25 December), but until now I have received no calls, no updates, and no visit. No one came back as promised. This experience was highly unprofessional, with poor communication and lack of responsibility. I expected much better service from HomeBox. I hope management takes this seriously and improves their quality control and customer service, because this level of service is not acceptable. ⭐ Rating: 1/5

An absolute nightmare to deal with this company. My order arrived three weeks late and the order was completely different from what I had ordered. I requested a return and promptly provided photos of the boxes as asked but to this day no one has responded. I then called to request a refund. It has been over two weeks and despite calling me three separate times to confirm a pickup, no one ever showed up. I had to repeatedly change my plans because of this, which caused significant inconvenience. They are cheap for a reason and it’s not worth the headache. Completely unprofessional experience. Never again.

I purchased a sofa set from HomeBox Fujairah after being clearly informed that it was the last available piece. I was assured that they would try their best to deliver it and later received an official message confirming that the delivery was scheduled for Saturday, with a warning that delivery charges would apply if I cancelled or was unavailable. Because of this, I stayed in my room the entire day to ensure I was available. However, the delivery never happened. When I called HomeBox around 5:30 PM, I was told that the system shows they tried to call me and that I did not answer. This is completely false. I checked my phone thoroughly—there were no missed calls, no call attempts, no messages from HomeBox at all. Providing false information in your system to cover a failed delivery is unacceptable and highly unprofessional. Customers are penalized with charges for cancellation or unavailability, yet when HomeBox fails to deliver, there is no accountability. This experience caused unnecessary stress, wasted my entire day, and shows a lack of honesty and customer service. I strongly advise HomeBox management to review their delivery coordination and stop blaming customers for internal failures. Very disappointed. I expect proper action and accountability from the HomeBox review and customer care team.