Homebox StoresReviews of homeboxstores.com

Dear Homebox Team, I would like to follow up regarding the refund amount of AED 363, which is still pending. It has now been almost two months, and the refund has not yet been processed. This situation is very disappointing, and the delay reflects poorly on the level of customer service provided. I kindly request your immediate assistance in completing the refund as soon as possible. If the refund is not resolved promptly, I will have no choice but to share my experience through reviews and social media platforms. I look forward to your urgent response and resolution. Kind regards, Marjorie Ticket #361860

A very bad customer service, items not delivered as per schedule. There is no notifications for a delay delivery, horrible service

Overall experience is not good; the delivery is not on time. Then also when they have done the delivery, it is also not helpful when we ask if they can help us to move or align it; they said that our work was only delivered and assembled, nothing else, and customer service is not working accordingly because of a lot of excuses and alibis you don't feel the sincerity from them because you dont know if they are telling the truth or not and beside not even give us a heads up if they will deliver or not that time unless we called that is the only we time we found it that theyre not able to come and deliver and need to reschedule again of the nextweek which is really unacceptable. If were the one will ask them to deliver on the next day of course they are going to ask me for the reschedule fees and vice versa we cant ask them to compensate us. That is really a bad experience with us. And will not ordering again this my first and last time.

Very bad delivery service and customer care service. I brought 4 chairs from the store and they agreed to delivery after 10 days. When they delivered the item, 2 chairs were missing and on the top of that 1 was faulty piece. There delivery team promised that we will deliver remaining 2 chairs next day along with the replacement. It has been 1 more than 1 week, they haven't yet proceed the complain and not delivered any items instead of calling 2-3 times. Very poor communication service and don't follow the commitment. Won't recommend anymore.

The worst company ever I ordered 10 days ago few items and I paid extra for express shipping but unfortunately not only they are respecting Ramadan time and people they are fasting and they should not call pay at iftar time but also till today I didn’t receive my order wich is today morning they confirmed that it will be delivered but now they are saying after two days and they are saying this all what we can do … very bad experience

Awful! Purchased 5 items for an apartment, a bed, matress, sofa, coffee table and rug! Well sofa got cancelled AFTER I called to ask when I will receive, they delivered wrong size bed frame and correct size mattress. Phoned to complain just get told they understand and will most likely take 30 working days for an actual response! This has been on going for 5 weeks now! Still not rectified

Unprofessional unhelpful service. Booked a delivery between 10:00am-16:00 on my day off. The delivery man should have contacted me 30 minutes prior their arrival. The delivery not only was late and didn’t call me before their arrival but did not wait for me to get downstairs to sort things out and drove off immediately. I have tried to reach the delivery costumer service several times with the promise that they would call me back and nobody did. I requested to speak with the manager who conveniently was unavailable. I have raised a complaint and got promised that someone would call me back in the morning and they didn’t so I had to call twice until I managed to speak with the manager who knew exactly what was going on but did absolutely nothing to give me a solution or better it was we can reschedule in 48 hrs as your delivery is back in the warehouse or refund in 48 hours..I got left with not arrangement no refund and no delivery for something I paid and I arranged to be delivered 24 hrs prior. Now I’m back to work and need to sleep on the floor and still don’t know anything about my delivery . Awful service unprofessional and costumer service cannot do anything part from raising the issue to the other department

Home box Fujeirah, the employees don't know how to work, I ordered a mattress on December 27. 2025,It's the end of February and the mattress still hasn't arrived. They have no respect for customers, they don't answer calls.very poor