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Home Bay (homebay.com) has 255 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Paul
We had an awesome experience with selling our house through Homebay during summer of 2017. The company knows its business very well. They provided a professional photographer, great customer service, lower closing cost, and a relatively quick sale. Our house sold under two months from the moment we put it on the market to the time we receive escrow check. We also got a good price for the house.
Donna
You have an agent adogned to you but if that person isn't available you have to talk to someone else. I just felt like I had to do to much keeping track of things.
Response from Home BayOct 10, 2018
Donna, we apologize that your experience with Home Bay wasn’t ideal. Your feedback is very helpful as we fix issues going forward. As a newer company, we’re always working to give our customers the best experience possible. While you may not speak to the same agent 100% of the time, we do promise to have someone get back to you quickly, even if that means speaking with another agent. We ensure our clients are heard and accommodated by documenting every form of communication so that everyone is on the same page when it comes to your account. So if you were unable to keep track, we keep track for you. Lastly, we are thrilled to have sold your home at your $350k asking price, under 38 days, saving you $6,250. Thanks again. We truly value your feedback. Sincerely, Amy Home Bay
Lisa
Efficient, reasonably priced, very responsive
Lisa H.
Biggest Bait and switch scam ever!! Do not make the same mistake I did. I listed with HomeBay to sell my beach house as the selling agent I spoke with indicated they did everything a normal listing agent does, except show it. All of the promises he made then disappeared after the initial contract was signed and paid, ended up being a lie. The "agent" that I was assigned to did not contact me for 5 days after I signed up and paid the initial fee I had been promised that my beach property would be listed within a few days on MLS to make the holiday weekend coming up. Did not happen. The professional looking sale sign they advertised was never delivered. When I complained about it...and they finally answered, they said they were "out of signs". I insisted this was promised and crucial for my property and after a loooong conversation with their VERY RUDE agent (said he did all he would do), then my insistence that they needed to live up to the contract or it would be null and void, He said a sign would be installed in the next couple of days and if not, call him. Well, it wasn't and when I called, I was told he was unavailable. After my continual insistence a small wire "garage sale/home depot type" sign was stuck in the front lawn, barely visible from the street and overpowered by the other professional real estate signs on other properties on the street, similar to what they show in their ad photos. The worst part is that I had found two interested buyers on my own and told them they could submit offers on the HomeBay website as I was told to say, but in the end, they never ended up submitted offers because according to the listing agents, HomeBay insists on them using their very hard to use online form to submit offers rather than the CLAW forms all realtors use, and since their brokers would only use these standard forms, and HomeBay didn't allow it, they moved on. The only other contact I had with the agent that was supposed to be available. to help, was him calling to tell me to lower the price after a couple of weeks. I reminded him about the lack of signage, and told him about the lost potential buyers and he ended the call with no response to the issues. Luckily from the beginning, I insisted on only a 60 day contract which is now thankfully over. If you want to waste precious time and money, make it harder to sell your property then HomeBay is the place for that. I have been told Purple Bricks is superior in everyway, so if I hadn't decided to go with an experienced listing agent in the area, and wanted to save a lot of money on the listing side, I might try Purple Bricks. I hope this saves you from having my terrible experience!
Pamela
Excellent service -- I sold my house in record time and my agent at Homebay, Michelle, guided me through the whole process and gave me very sound advice. Two things: their technology had some glitches and their agents are stretched pretty thin, so it's not always easy to get a direct line to someone when you need it. That said, I found I really could rely on them for help and they looked out for me in the sale, all the way through to the end.
Stephanie
Homebay supported me every step of the way. I had a sign in front of my house and several offers the first week. Anytime I had a question or concern, I was able to connect to a real person on the phone for expert advice. I would recommend Homebay without reservation!
Sandra
Worked perfect for us, house sold quickly and cost was minimal.
Maricela A.
The young guys that helped us a few years ago did a great job. They were there to answer questions and even get on the phone with the other realtor when we would get confusing situations. Anytime you buy or sell, it’s a stressful situation but they really helped us and most important they came through, exactly as indicated
