Princess Ada I.
Not now or EVER will I do business with this company!
Not now or ever will I do business with this company again. They failed to answer my emails in a timely manner which is why I posted here. The matter was resolved on 9/24/2018 Out of the blue they post a response October 11,2018 . For whatever reason, I don't know why they would include in their response they don't list homes in foreclosure.....as foreclosures are public records. Why would they add that in my response as it does not pertain to me. Due to my limited restrictions about my experience and specific details , in order for the specific details to be shared, I would need to post on my own website. I can say without a shadow of doubt ...I will NEVER ever use or REFER their services to ANYONE. It was a waste of my TIME!
Response from Home BayOct 15, 2018
Hi Ada, Thanks for taking the time to write a review about your experience with Home Bay. We're sorry to hear that working with us this time around was not ideal for you. To improve our customer experience, we thoroughly investigated your case and spoke to team members who have been involved and found that there’s a lot more to the story. While we won’t disclose the specifics publicly, we will say that per our terms, we cannot work with homes in foreclosure. You asked to cancel and we acknowledged and carried out your request. We even refunded any fees you had paid to Home Bay. We value our customers and strive to give high quality of service. We know every situation and every home is unique, and as such, our team members have the authority to be flexible with clients to ensure their needs are met. Your team was no different and while they did their best to serve your needs, we’re sorry it did not work out in the end. We wish you all the best.