bailz
really bad staff are afwull always take…
really bad staff are afwull always take down there pants

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Home Bay (homebay.com) has 255 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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bailz
really bad staff are afwull always take down there pants
Kathy A.
I listed with Homebay September of 2019. My home sold within 24 hrs but within the 10 day period the buyer backed out. We decided to replace our 24 yr old roof and other repairs before we relisted. We had been told we had 2yrs. of representation. So we replaced our roof, pool cage screen, garage door etc. When we tried to contact them to try again we were told they no longer represent Florida. They said they had 1 agent who was still helping us Floridians. Well she says she’s with a new agency and must charge me the normal 5% fee. I paid the upfront cost. I feel scammed.
Response from Home BayMay 6, 2020
Hi Kathy, I appreciate your honest feedback here, and I’m sorry we let you down. Clearly, we could have done better, and I’m sorry that we fell short while transitioning our Florida operations. I've reached out directly to make this right for you. Thanks again for your feedback – I’m looking forward to the chance to make this right. Jason Client Support Manager Home Bay
linda J.
Do yourself a favor and go with a reputable realestate company it's completely worth the money. Homebay has created a mess of not one but two closings on my property. Incompetence and extreemly poor communication. A total and complete waste of time and money. HONESTLY save yourself the headache.😡😡 As far as the response from Homebay concerning my review I was absolutely your poorly served customer. Not suprising you cant find my name!!! Two chances is enough our relationship is over.
Response from Home BayMar 10, 2020
Hi Linda, We don't have a record of helping anyone that matches your name. I've emailed you directly through TrustPilot and hope to hear back so we can address the concerns specific to your property. Thanks for taking the time to write a review. I look forward to resolving the issue. Evan Smith GM, Home Bay CA
Misty L.
We listed with Home Bay because a referal. This was a joke early on. There was little to no communication from the agent. The agent never even knew when other realtors were showing our home. We ended up lowering our asking price just to find out that Home Bay had been in the process of pulling out of our state altogether. Essentially, our home was on the market for an extended time due to inaction by the agent and then they turned their backs with ZERO forewarning! Do not list with Home Bay if you want to sell.
Response from Home BayMar 23, 2020
Hi Misty, Thank you for your feedback and I'm sorry for your negative experience with us. At Home Bay, we always want to put our customers first, and I apologize that we fell short this time. I’m sharing your feedback with our team to discuss what happened, how it affected you, and what can be done to make sure this doesn’t happen again. If you’d like to talk more, please feel free to reach out to me personally at [email protected] My name’s Jason, and I’d love the opportunity to talk this through with you to make it right. Jason Home Bay Client Support Manager
Eric W.
I am on my third agent in Illinois. So far communication is lacking and follow up is poor. I have been waiting two days for them to get back to me for to sign my contract for the sale of my property. I won’t be using them again.
Response from Home BayMar 23, 2020
Hi Eric, I appreciate your honest feedback here, and I’m sorry we let you down. Clearly, we could have done better, and I’m sorry that we weren't as communicative as we could've been during the home selling process. I’m sharing your feedback with the team to make sure this doesn’t happen again. Jason Home Bay Client Support Manager
Richard M.
As Buyer, Entered into a Contract with the Seller who listed the property with Home Bay, Contract was subject to a Mortgage, sent Earnest money to Home Bay's Escrow Agent, Lend Mark in Utah, Bank never approved my Mortgage, Appraisal rejected, Its been THREE Months now and Home Bay has failed to refund me my Earnest money....at this point, i'll have to sue Home Bay...these are BAD people...Scammers
Jen K.
Horrible, stressful experience! Rude "agents" attempt to push sellers into poor contracts with low offers. They insult the sellers and accuse them of being uncooperative. Very time consuming to sell a home this way, since buying agents call the seller due to HomeBay being unreachable. Unprofessional all the way. They break their own contract. Professional photos sucked, my own sold the home after they were fired.
Joe A.
Listing and viewing was fine. Offer came in and was accepted. Then the wheels fell off the cart. No responses on phone calls. Home Bay wouldn't respond to buyers requests. I had to take calls from buyers agent and mortgage broker. I couldn't reach anyone House was supposed to close last week but I don't think it will close for a week.