HomebaaReviews of homebaa.com

Received a new version of light, but you all where very helpful in correcting my order in a timely manner. Thanks for all your help, very easy to work with!! I would busy from your company again in the future.

Homebaa is excellent ! Great items and customized service with a professional and personal dedication!

Our family ordered a utility sink and cabinet from HomeBaa that was described as being wood and ceramic. When we received the item, it was metal and ceramic. We did not want a metal cabinet, we wanted the wood one that was described on their webpage. After contacting the HomeBaa Customer Service team, there were several e-mail discussions, including a screenshot that showed their description of the cabinet being wood and not metal. Since the item was not what was described on the website HomeBaa worked with us offering some alternatives. None of the alternatives matched what we wanted in the cabinet. The result was that HomeBaa has agreed to refund our purchase price. While it took several back and forth e-mails to resolve the issue, the HomeBaa Customer Service team (Dulce in particular), were very professional in their responses and overall handling of the problem. I feel that if you have an issue with one of their products and contact their customer service team respectfully, you will get great service. My thanks to them for handling this issue so well.

Fast communication and notification regarding shipping. Note, however, that their shipping TIME frame starts from when product is delivered to the shipping company, not starting from date of product order; AND it is inclusive only of business days (Monday-Friday, non-holidays). Besides the above, there were negative reviews by others, regarding packing, but I wish I had taken pictures...the 3 separate crates from my desk pieces were legitimately a wooden crate around the product, surrounded by cardboard box, then an ADDITIONAL wooden crate to protect during shipping. NOTHING was chipped, scratched, or damaged in any way upon unpackaging! I did need to request assembly instructions, and hope your item comes with that included. Hope this helps!

My coat rack arrived missing parts, but they got right on it and got those parts to me

The whole process was great, from browsing the site to unboxing my new cabinet. It looks beautiful, feels really solid, and arrived in perfect condition.

My transaction was a seamless experience from the moment I made my purchase to the moment I received my item. I was provided with a tracking number, which allowed me to monitor the status of my order at every step. Homebaa truly prioritizes customer satisfaction, and this commitment was evident throughout the entire process. I greatly appreciated their attentive service and dedication to ensuring a positive experience.

I accidentally ordered the wrong item, and their customer service was fantastic - super helpful and got it all sorted out for me right away.