HomebaaReviews of homebaa.com

Good customer service and communication.

I recently made a purchase of a green chandelier. The quality exceeded my expectations. I broke a globe to chandelier and reached out to Homebaa to purchase a replacement globe. They quickly sent me a replacement for free even though I broke the globe myself. Homebaa is a great company and I couldn’t be happier with my purchase.

I purchased (2) horizontal light fixtures from Homebaa. Like others have said, the shipping time took a few weeks because they ship from overseas, but I knew that before buying and was perfectly ok with it. When my lights arrived, they were in excellent condition and exactly as described on their website. The problem I wound up having was that the light fixtures I bought included 3 different light modes (warm/bright/brightest) and there is no way to keep the light on the same mode. I personally like the warm mode, so in order to get to that setting I had to turn my light switch on and off three times to cycle through the modes and get to warm. I knew when buying the product that it has 3 different light mode options, but just figured there would be a way to leave it on the mode of my choice. That was my fault in not understanding the capabilities of the light. Here's where the amazing customer service comes in. I got the standard "would you like to leave a review of your recent purchase" email from Homebaa, so I left a review explaining my frustration with the light modes. Within 12 hours I received an email directly from their customer service team saying they read my review and were sorry for how I felt, and immediately offered to send out brand new "warm only" bulbs free of charge. I didn't even need to ask, they simply said "we're going to take care of this for you and make sure your light is exactly the way you want it". They didn't need to do this, as technically it was my fault for not understanding how the light worked before placing my order. In the week prior, I did try to find compatible "warm only" light bulbs that I could just buy and switch out myself, but the specific bulb uses a quick connect release for which I could not find anywhere else online. Thankfully Homebaa went above and beyond with their customer service and is making my light fixtures become the exact way I want them, totally free of charge.

I was looking for a very unique and hard to find dining set. I was able to find exactly what I wanted on Homebaa. Throughout the fulfillment process, I had several questions, and the team at Homebaa exceeded my expectations with their quick and thorough responses.

The support service is fast and friendly. The lamp is pretty and provides excellent lighting.

I have had several products over the years that have had a problem and they all never got resolved. But I can say honestly its nice to deal with a company that stands by their products.

My shelving order came with no instructions. Discovering my shelves originated in China, I was pretty sure I'd never get a response to my customer service request for instructions. But, to my surprise, an email response came the next day. Even though it took several attempts to identify my specific shelving (I lost the original invoice), the last email came with an attached video of instructions showing how to put it all together. Great customer service!!

We were sbsolutely delighted with our Homebaa experience, excellent customer service. We had a minor problem and they responded to it iimmediately and in a way that far exceeded our expectations. Would definitely recommend!