Alex R.
Shoe cabinet came ruined; not offered refund
I ordered a shoe cabinet from Homebaa in January 2025 - not only did it take over a month to get here, but, upon arrival, it was ruined - covered in dents, scratches, and chips due to the low quality of the materials and horrible packaging. All but 2 of the panels of the cabinet were ruined. Beware that everything is coming from China and likely will not meet your standards. And, despite >1 month of back and forth with their customer support team, they were unwilling to give me a refund (offered $50 for a $500 purchase) OR resend the required parts. Do not order from them - I made an expensive mistake that you don't have to!
Response from HomebaaMar 29, 2025
Dear Alex, Thank you for sharing your feedback. I sincerely apologize for your experience with our shoe cabinet. I want to clarify that our customer service team has been carefully verifying all the damaged components you reported, and I'm pleased to inform you that we've just completed this process today. We have already instructed our warehouse team to prepare a complete replacement product for you, including all the damaged panels and accessories you identified. We completely understand your frustration and disappointment with this purchase. Your feedback is incredibly valuable to us, and we've already begun implementing improvements to our packaging and shipping processes to prevent similar issues in the future. Our team will closely monitor your replacement order to ensure the new product reaches you as quickly as possible and in perfect condition. If you have any questions or need further assistance with this replacement, please don't hesitate to contact us. Thank you again for your patience. We are truly committed to making this right and hope to regain your trust. Best regards, Homebaa Customer Service Team