Homebaa is an online provider of quality lighting and a curated selection of fine furniture. We focus on delivering a diverse range of design styles—from modern minimalism to vintage elegance—allowing clients to find the perfect pieces to complement any unique space.With an emphasis on craftsmanship and reliable quality, Homebaa ensures that each product line is carefully selected to balance aesthetic appeal with lasting durability. By providing attentive service and a refined shopping experience, Homebaa aims to help both residential and commercial clients create environments that are both tasteful and inviting.
Homebaa (homebaa.com) has 107 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
homebaa.com
Website
homebaa.com
Category
Furniture Stores
Location
Newark, Delaware
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ordered light October 17, they just cancelled my order after a month of waiting with no explanation. Very inconvenient and unkind. First they cancelled my order and charged me twice as much and said that the stock on sale ended. Then they tell me they will give me a discount if I remove my review which is 100% honest and accurate! Then they said they shipped it on 10-17-25. Today on 11-20- my order was cancelled without any explanation or reason as to why they did so. This company sucks!!! Please save yourself a headache and just shop else where! Dulce and Kelly you both let me down considerably!!!!! A very disappointed former customer who will never give this company another chance!!!
RG
Regina G.
The WORST company ever!!
The WORST company ever!!! We ordered a desk back in early June and just received it in early last week in August! NO INSTRUCTIONS and so many pieces and screws! How is someone supposed to put this together. RIDICULOUS! I emailed them 2 weeks ago and no response STAY AWAY!
Response from HomebaaAug 19, 2025
Dear Regina,
We’re very sorry to read your review and regret the frustration you’ve described. However, after carefully checking our records, we were not able to locate an order under your name or details matching your description.
To assist you properly, could you please contact our customer service team at [email protected] with your order number and details? Once we have this information, we’ll be more than happy to provide the assembly instructions and resolve any issues you’re experiencing.
We take all feedback seriously and are committed to helping our verified customers enjoy their purchase.
Warm regards,
Homebaa Customer Support Team
CO
Connie
Awful customer service no phone number…
Awful customer service no phone number . Still no package been over a month!! Don't use the place.
Response from HomebaaAug 9, 2025
Dear Connie,
We’re sorry to hear that you’re not satisfied with your experience so far. While we do not currently offer phone support, our customer service team responds promptly to every email to ensure customers receive the information and assistance they need.
Your order is progressing within the normal delivery timeframe, and we’ve been providing you with updates along the way.
To make sure you feel fully supported, we’ve now assigned a dedicated representative to personally oversee your order and keep you updated until it’s in your hands.
At Homebaa, we take every piece of feedback seriously, using it to improve both our service and customer experience. Thank you for giving us the opportunity to address your concerns — we remain committed to earning your trust.
Warm regards,
Homebaa Customer Support Team
MP
MARIANNE P.
Don't buy from this company!!
Don't buy from this company!!
I received an open box chandelier with parts missing.
I've had 5 or 6 emails from them asking for more and more photos.
They won't give me return instructions or a credit.
Homebaa is a scam .
Response from HomebaaAug 6, 2025
Dear Marianne,
We’re truly sorry to hear about your experience and sincerely apologize for any inconvenience caused.
Homebaa is a legitimate company committed to providing quality products and reliable customer service. All our products are brand new and carefully inspected before shipment, but occasionally parts may become loose or lost during transit.
Our goal in asking for more details or photos is simply to make sure we fully understand the issue, so we can offer the best solution—whether that be sending replacement parts or arranging a return and refund.
We regret if our communication felt overwhelming, and we want to make this right for you. Please contact us directly at [email protected] so we can promptly arrange the return or refund without further delay.
Warm regards,
Homebaa Customer Support Team
SM
Sunny M.
Worst Shipping
If you are willing to wait 45-50 days for your order then go for it .
Response from HomebaaJul 15, 2025
Dear Sunny Mann,
We're really sorry you had such a long wait for your order.
Please kindly note that our shipping times vary depending on the method selected at checkout, and these options are always clearly displayed during the ordering process. We’d love to look into your specific order to check if there were any unusual delays.
However, we’re unable to locate your order. If you could please contact our customer service team at [email protected] with your order number, we’ll be more than happy to assist you.
We’re here to help and fully committed to making things right.
Best regards,
Homebaa Customer Support Team
HA
Halle
Homebaa is a scam company
Homebaa is a scam company. Do yourself a favor and stay away. We ordered an executive desk with a storage drawer from them. After 2 months, they've sent us more than 100 pieces of cheap low-quality manufactured high-density boards (which don't look like the website picture at all) with NO FREAKING ASSEMBLY INSTRUCTIONS and many of the pieces being BROKEN!! I wish I could upload pictures here for you! After contacting the company, they either use AI for generating nice generic responses or lie and deny the issues. They'll waste your time forever. It's been the worse purchase experience we've ever had. It's clearly a fraud company.
Response from HomebaaJul 8, 2025
Thank you for sharing your feedback, Halle. I sincerely apologize for the frustrating experience you've had with your desk order.
After looking into the concerns you raised, we’d like to offer some clarification. We want to assure you that there was never any intention to mislead. We strive to provide clear and detailed information both in the product listing and in our communications. Throughout the process, we have carefully listened to your concerns and made every effort to offer assistance and solutions tailored to your needs.
As soon as we were contacted, we responded promptly—providing the requested assembly instructions and investigating the reported damage. In cases like this, we aim to provide a suitable solution, such as a replacement or other support, depending on the circumstances. We’re sorry if our communication came across as generic at any point, and we have now assigned a dedicated support specialist to ensure your concerns are addressed properly and thoroughly.
Please rest assured that we never ignore our customers and certainly do not operate dishonestly. We're a small but growing business that values transparency and integrity, and we remain committed to resolving this matter in good faith.
If you have any further questions or concerns, please feel free to contact us at [email protected]. We sincerely appreciate your patience and understanding.
Update:
We wanted to follow up and let you know that a full refund has been processed for your order.
We’re genuinely sorry that your experience didn’t reflect the standards we strive for. Your feedback has been taken seriously and has helped us improve how we respond to unique situations.
We remain committed to treating every customer with fairness, transparency, and care — and we truly appreciate the opportunity to make things right.
Warm regards,
Homebaa Customer Support Team
KI
Kim
This is a scam... the reviews are fake
...ordered a light fixture. a week later it had not shipped. i sent messages on the website and emails. the phone listed is disconnected. they come up on my credit card as "SHENGHUI - WOMEN'S READY TO WEAR STORES". I read all the reviews before I ordered but now I think they were all fake. This is a scam...
Response from HomebaaApr 22, 2025
Thank you for sharing your feedback, Kim. I sincerely apologize for the frustrating experience you've had with your light fixture order.
There appears to have been a delay with your shipment that I'd like to explain. During our quality inspection process, we identified a minor imperfection with your light fixture. While this wouldn't have affected the functionality of the product, our quality control team decided to replace it with a new unit to ensure you receive a perfect item. This additional quality check and replacement process has unfortunately delayed the original shipping timeline.
Regarding the payment descriptor showing as "SHENGHUI - WOMEN'S READY TO WEAR STORES," this is related to our payment processing partner and doesn't reflect the nature of our business. We're working to update this descriptor to avoid confusion for our customers.
Our customer service team will be contacting you directly to address your concerns and provide an update on your order status. We take our customers' satisfaction very seriously and would like to resolve this situation to your satisfaction.
Please contact us at [email protected] if you have any questions or concerns. We appreciate your patience and understanding.
Best regards,
Homebaa Customer Support Team
SO
Savannah O.
I ordered a piece that has been in…
I ordered a piece that has been in transit for over 2 months... UPS hasn't even received the package and homebaa just says its coming despite being a month outside their estimated shipping window.
Response from HomebaaApr 21, 2025
Thank you for sharing your feedback, Savannah. I sincerely apologize for the frustrating experience you've had with your Minimalist White Rectangular Wood Bar Table order.
After investigating your order status, I can see that your purchase was placed on March 11, 2025, and your package has been actively moving through our shipping process since then. It was unloaded on April 16th (just a few days ago) and is currently awaiting container pick-up, which typically takes 1-3 days before being handed over to UPS for final delivery.
While we understand your concern about the delivery timeframe, the tracking information shows that your order is now in the final stages of transit and should be delivered to you soon. Our customer service team will contact you directly with the UPS tracking details so you can monitor the final delivery to your address.
We value you as a customer and appreciate your patience. Please contact us at [email protected] if you have any questions or if you don't receive the tracking information shortly.
Best regards,
Homebaa Customer Service Team
