HomdiyReviews of homdiyhardware.com

I was ecstatic to find matching hardware pulls and knobs to the rest of my newly built home. I ordered a pack of each for some additional cabinets to be installed expecting a set of two in each pack. They are a foreign company and there was a language barrier in that they consider a pack to mean only one so that’s what I received… one of each for my double door cabinets. There’s no information on their website to indicate the items are coming from Hong Kong so shipping is very slow. After a long wait and tracking information in Chinese, I finally received the two packs of one each. I ordered another two packs to make my order complete and paid almost double the order for expedited shipping this time. I wrote a note to Helen in Customer service explaining the situation and asking her to only change their description for future customer expectation but she in turn immediately issued me a full refund of the expedited shipping cost, which I appreciated. I love the pull and knob being of such good quality and unusual style, not to mention matching the rest of my home. I’m looking forward to receding the second set. This company offers a great product and customer service is not only responsive but proactive in solving an issue. I would give them five stars for that if it wasn’t for the misleading description and no shipping time frame information upfront.

Excellent customer service and fast delivery. The sconces I ordered are exactly what I wanted. Will definitely shop here again!

The ceiling light we ordered is so poorly designed it requires complete unwiring to change a lightbulb. There were no instructions included, and we were referred to a PDF on the website which is incomplete. The company won't refund our money. Apparently they aren't interested in repeat business or word-of-mouth recommendations. We are working with our bank to stop payment.

Pendant light does not have UL rating.

I appreciate that my fan light has multiple settings so I can adjust the brightness and speed to my liking.

The Medieval Iron Retro Single Head Bauhaus Pendant light arrived. The top iron circle was bent. Due to the fact that it took so long to arrive, I did the best I could to straighten it out. I hung the fixture and you can’t really see the bent part. :-( Secondly, I ordered the Bauhaus Stained Glass Pendant light at the same time. 3 boxes finally arrived and DID NOT include wiring to install the light. For the price I paid for this light, I am extremely dissatisfied.

Omg buyer beware!!! Company DOES NOT reply in any sort of reasonable fashion and repeatedly says”it should ship soon” I’m trying to now contest the charge with my credit card since it’s been well over a month since the initial order and zero tracking or verification of shipment

Do not believe their lead/delivery times. Our two pendants took over a month to arrive, arrived in separate packages, one more than 7 weeks after the order. Customer service replies but essentially just tells you to wait for the order. The tracking info just shows the order is somewhere between the UK and China. The products are reasonable, not amazing quality but not terrible either. So overall megh .. wouldnt order again.