HomdiyReviews of homdiyhardware.com

We ordered a lamp almost a month ago and have still not received it. We never got a confirmation email, but they happily charged our credit card. I've sent numerous emails to check on the order and get no reply. Are you ghosts?

Ordered multiple lights from this company. It took over a month to receive the order, at which point one light was damaged in transit. Now 7 months later I am still trying to get the light I ordered. They sent me a new fixture but it was missing a base plate. Then they sent me a base plate and it was the wrong color and size. Now I’m still emailing back and forth with them to get the proper parts to install the set. Again it’s been 7 months and I still can’t install these lights

I placed an order in early May for a chandelier that arrived in June, part of it broken. I contacted Homdiy to receive a replacement piece, sent photos, and was told they would send a replacement. I received a package in late June from Homdiy, but it was the incorrect piece that looked as if it came from another fixture. Since then, I've contacted the company four times. I sent photos and explained the situation, gave my order number and asked for a replacement. I have received no response as of August. Without that piece, the fixture is useless. I recommend avoiding this company.

I am waiting for a response to emails and social media DMs. The return policy looks a little insane, and I feel it is made more difficult by a lack of response from the company and very limited contact information. The delivery came in two parts, which I wasn’t expecting or informed about. The first part came when expected, the second took a week longer. Edit: order no. UKHY1087

The Medieval Iron Retro Single Head Bauhaus Pendant light arrived. The top iron circle was bent. Due to the fact that it took so long to arrive, I did the best I could to straighten it out. I hung the fixture and you can’t really see the bent part. :-( Secondly, I ordered the Bauhaus Stained Glass Pendant light at the same time. 3 boxes finally arrived and DID NOT include wiring to install the light. For the price I paid for this light, I am extremely dissatisfied.

Received our light fixture 1.5 months after ordering. Customer service unprofessional.

The lights are so beautiful and I was very excited to enhance my home - I bought four different lights. It seemed to take forever to get them. Then one arrived. Then a week later the second then a couple of weeks later the third. I couldn't find bulbs to fit the pendant lamp. I went to a electrical/lighting store that has every kind of bulb available. He said it could be one of two kinds that he had, but if I put in the wrong one, it could spark and be dangerous, so I should find out which one it was. I wrote the company and it took over a week to get a response. When you write to the company, it says "Helen@ homidiy" so you get the idea that there is a person you're writing to. But 'Helen' is not very nice. She answers for sure, but there is no sense of human understanding. Maybe it's a language thing...but they could at least use AI to say Sorry or Thank you. It's just an awful experience. The third shipment was months my order. When purchasing, it said set of two. I ordered two sconces. I received one. I wrote about it and have not received an answer yet. Now I'm thinking that with such a bad experience, they probably are counting the sconce as two because it has two bulbs. The only reason it has ANY stars is because the lamps are very pretty. their design and advertising is nice but the rest totally sucks.

This was my recent experience buying two ceiling lights from Homdiy. Knowing what I know now, I would not have bought these lights. The good - the lights look as advertised. Good designs and reasonable prices. Some of their designs may be knockoffs of other designers. I had to communicate with their customer service a couple times, and they are responsive. The bad: 1) These are shipped directly from China. This is fine except it takes about 4-6 weeks for the items to arrive. Also, good luck if you need to return an item. 2) There is no UL rating on the lights, meaning they have not been inspected to meet that US based standard. 3) The wiring is not typical for US fixtures. One fixture had the blue/brown (red) wiring with the yellow ground wire. It is a smaller gauge than on most fixtures. I *believe* it's still safe, but I don't like it and it took some research to figure it out. The other fixture had white/black, but no ground and so I had to create a ground. 4) True for most lights - these can be tricky to install. No directions. If you're pretty handy, you should be able to figure it out, but it's an added hassle. 5) I get the definite sense that all their "reviews" on their website are fake. I submitted an honest review, and it was never published. That's pretty sketchy. In summary, the lights look okay, but if you can find something from another source that you like as much, go with that. I don't think this is necessarily a scam operation, but it is definitely an online company emphasizing social media presence and advertising over quality. I feel a little duped.