Holy StoneReviews of holystone.com

Had this drone flying as soon as the battery was charged. The app is simple to use, the drone very responsive and not too expensive for the quality of the machine. All in all, a good drone that I'd happily recommend to others and also buy again.

Love my drone, easy to use and so much fun once you get used to if

One word describes the HS720R – Dangerous I received this drone for my birthday. My first 2 flights ended with the loss of control, or what I now know as ‘toilet bowling’. I contacted Holystone who advised me to go higher up as trees and the house in the middle of the countryside maybe causing the issue. I was then given a 90-day extended warranty. Due to working away and poor Yorkshire weather it was another 3 weeks before I could fly again. The 1st flight went well, the 2nd the drone at 20m high began to toilet bowl up and down in circles and eventually flew into a tree causing it to fall through all the branches to the ground. It then took off again and flew 50 meters at low altitude into another tree. 7m from the ground it gained altitude and I somehow managed to gain control and return its manually to home. I changed the battery, recalibrated it as I did for each flight and immediately flew up into the air and flew off in a straight line and circled back but nose-dived to the ground hitting a neighbour’s caravan. I contacted HS to be told I was outside of my 30 day returns policy and that best they could do it send me a replacement, but they didn’t want the old one despite me advising them it was dangerous and needed analysing. Even with the stated 90-day warranty in an email they wouldn’t refund me. After 48 hours and several emails they refused to refund me even though I reported the issue within a week of purchase. I then contacted Amazon via phone who instantly refunded me and sent Royal Mail and DPD to pick up the drone and battery the following day. Holystone when I told them of this after collection tried to claim they refunded me as a gesture of goodwill. Absolutely horse****. Stay away from this company. Read the poor reviews on Amazon and Trustpilot and it’s a known fault and you don’t want to be prosecuted for injuring someone because of the lack of control to the drone. Go buy a DJI Drone. Might cost more but they are much safer.

I recently had an issue with my Holy Stone HS720E drone and contacted their technical support team for assistance. I must say, I was extremely impressed with the level of service I received. The representative I spoke with was knowledgeable, patient, and went above and beyond to help me resolve my problem. They guided me through troubleshooting steps with clear instructions, and within a short time, my drone was back up. I highly recommend Holy Stone not only for their excellent products but also for their outstanding customer support! Goran Petrović, Niš, Serbia

RECENTLY RECEIVED A HS720E AS A GIFT FOR MY BIRTHDAY AND I AM EXCEPTIONALLY IMPRESSED WITH THE DRONES FEATURES PERFORMANCE AND VIDEO QUALITY, HOWEVER WHAT MOST IMPRESSES ME IS HOLY STONE'S CUSTOMER SERVICE THE DRONE WAS PURCHASED WITH AN ADDED INSURANCE POLLICY AND WHEN I HAD AN ISSUE WITH THE DRONE AND CONTACTED INSURANCE I WAS TOLD INSURANCE WOULD NOT HELP ME SO I CONTACTED HOLY STONE DIRECTLY AND GAVE THEM THE SAME DETAILS OF THE INCIDENT AND THEY RESOLVED THE ISSUE WITHIN 3 DAYS AND REPLACED THE DRONE. NO HASSLES NO BS. JUST CUSTOMER SERVICE DIRECTED TOWARDS SATISFYING ME AS A CUSTOMER. 5 STARS

Lack of after sales support service. I purchased a Holy Stone HS230 from Holy Stone's Ebay shop and the batteries have expanded in size and lost their nominal capacity. I contacted Holy Stone about replacements and they do not stock parts for the HS230. This is not acceptable and I will never purchase a product from Holy Stone again as their values for not supporting sustainability are unethical.

I just received an HS720R drone asa gift. Firstly, I am surprised at how much drone you get for so little money! It comes packaged in a custom made case which holds everything securely and prevents damage. A nice touch is the card on the controller which clearly identifies each control and what it does - a great idea well thought out. Set up and use of the HS720R is really simple. After charging and awaiting a clear wind free day, it took literally two minutes to get airborne! It reacted well to the controls with absolutely no perceptible lag - another plus. I have to say this is worth it’s money and is a great beginner drone too!

Just bought HS360S. How is this under $200? You cant be unhappy with this. I would like a Gimball Cam but it is in 4K and the pics are great. I can also see a drone with 4K Gimbal cam, 3KM range etc being in the $800+ range.