holofanco.comReviews of holofanco.com

I purchased their Holototem on June 25th and finally received it on July 23rd. Apparently they were having some issues with their fulfillment partner. I contacted them 4 different times and each time was told, "It will ship in 1 to 2 days." Each time that was a lie. When I finally received the unit, I followed the included instructions, but the Android app (3D.H) would not detect the unit. I reached out to support, but didn't hear back right away. I decided to do some hunting online and was able to find an app (Holoscope) provided by the manufacturer of the fan unit itself. I was able to get that app working. I did hear back from Holofanco's support and they pointed me to the same app I had already located. I'm not sure why they included a different app in their instructions. I also paid the $5 for access to the "Premium" 3D library, but found only a handful of videos and they were all anime themed, which doesn't really work for my usage. I'm sure they would be great for someone else. The free collection listed in the instructions has far more art included and a much more broad selection as well. The unit itself seems to work well and the pole and battery grip are nice. It is missing some features that their main competitor has though; remote control, hidden power cable, silicone shroud protector. The LEDs are super bright and the refresh rate seems good for most basic animations. I have a festival coming up, so we'll see how it holds up in the real world. I will say that Devin (chat Support) has been very polite and helpful. Sadly, it appears that the rest of the operation leaves something to be desired.

the entire experience was awful from time of ordering until receiving. It was late arriving by about a week. software doesn't work on the fan. the email for assistance doesn't work - you have to Chat with them which gets you absolutely nowhere if you don't sit by your computer waiting for an answer to your question. Will be requesting a refund through Paypal. Don't waste your time or your money on this hologram fan.

I am extremely disappointed with the service I received from holofanco. I ordered a product that ended up not working out for my needs, and I attempted to return it. The lack of communication from the company has been astonishing. No one was available to receive the return package, and it was sent back to me. This has been incredibly frustrating, especially considering the product cost over $500 and was a work expense. I have tried multiple times to get in touch with their customer service, but to no avail. The lack of response and support is unacceptable. I need a refund for this product, and I expected a much higher level of service from a company of this caliber. I strongly advise others to think twice before purchasing from holofanco.

Product has very great good Quality. Only thé app has room for improvement. + Had to pay more at the door with the ups delivery for import this was not included. I already later shipping so i did not expect this.

Awful. Late delivery, no tripod as paid and ordered. Appliance faulty and we were Slapped with import taxes never advised and 48 hours later any requests for a response ignored. Avoid at all costs. Shocking service. So disappointed

Had an issue and the team resolved it fast!

Mine struggled to download and display anything other than the holofan logo that comes on it when you plug it in. After about 45 minutes of glitchy, unresponsive downloads, the LED light strip went off and I was unable to get it to come back on. It still does not work at all.

My experience with Holofanco was really great! Not only is the product fantastic, but the customer service has been really great! They always answer questions quickly! Devin in particular was very kind and prompt!