holofanco.comReviews of holofanco.com

Product has very great good Quality. Only thé app has room for improvement. + Had to pay more at the door with the ups delivery for import this was not included. I already later shipping so i did not expect this.

First: I had a defect in my holofan product and when I reached out Devin was able to help me fix and address the issue with little hassle. Great customer service. (written because I was asked to by holofan) Second: After waiting weeks to be sent replacement parts on a defective product I have heard nothing from holofan. They asked me to write am review, so I am updating it. This company sells defective products and makes empty promises to fix those issues. Third: This review is to address the issues presented by holofan. This entire process took over two months to come to a conclusion, which is that holofan eventually came through on their promise to replace the defect in their product. They didn't send me just a part they sent me an entire new fan head. That's pretty cool of them, and I admit something I wasn't expecting. My main issue and why I won't go above a 3 star review comes down to the company making promises that took two months to fulfill. As a customer when a company tells you it will ship out a product within a week, but doesn't and I the customer have to check in weekly for two months to see if they are doing what they said it's just plain frustrating. If they had originally just said that they can't replace the part, or they can't help I wouldn't have had any issues with holofan, but making a promise and not upholding it without my pestering them is not okay. They can do better. The products they sell are great, they work as intended and are pretty easy to use. This review is entirely based on their customer service and nothing else. I hope that if you are reading this be persistent and check in with them because it is only the way they will uphold their promises.

While we got a substantial discount for being a long time supporter, it took more than a month for the item to be shipped