holofanco.comReviews of holofanco.com

If I could do zero stars I would.

The WiFi will not connect on my network and the power cord does not work on the Holofan after three attempts to get the WiFi connected. We want to love it, but is an awkward shaped paperweight in my basement now

Before ordering, I spoke on the phone with a customer service rep, who assured me that the product would arrive in time for the convention we were attending. We order, ten days go by, and we hear nothing from them. They aren't answering my emails or phone calls. I'm starting to think I got scammed. When they did answer me, I was told they had some warehousing delays, which would have been nice to know sooner. Our convention was a week away at this point. I was then promised immediate shipment and 2nd day air, but when I checked the shipping status, that promise was not fulfilled. I had to reach out again and request a refund before I was finally assured the product would arrive on time. It got here just hours before we had to leave, which would have been fine, except pieces were missing, including the part of the instructions that explained how to connect to the app. I had no information, not even what app to download. I reached out multiple times, was told different things by multiple people, was emailed a sketchy looking set of instructions for the wrong unit. The app is extremely glitchy and sketchy. I had to go through the process of following the steps to connect it multiple times before it finally cooperated. By this time, our group was already leaving for the airport, so we didn't even get to take it. Also, the app lists the network that you connect to as "Slavery." That's the name of the network. The final piece we were missing just shipped today, over a month later. As far as the fan itself, I don't believe it lives up to how they advertised it. You can clearly see the fan blades turning, which distorts the image you're projecting, making it look choppy. We ended up getting a 15% refund, so there's that.

Customer service is very responsive. Instructions could be better. Fan works exactly as advertised. There are some features that are problematic such a if you order the plastic case as part of the fan, you cannot access the memory card.

I ordered a HOLOFAN® HDMI - 3D Hologram Fan (39.4 INCH) for a Beverage Expo that we will be exhibiting at. We wanted to be able to showcase some of our beautiful visuals and stand out among the crowd. There were significant delays in shipping and I was concerned that we wouldn't have time to try the fan and get our presentation dialed before hand. I reached out to customer service to inquire. Rhea L. responded to my inquiry and was extremely responsive, courteous, and so very helpful. Rhea connected us with all the right people and made sure that our shipment was expedited so we didn't miss our deadline. I am very grateful for all the help!

Ordering was really simple and shipping was fast. Received the tracking information in a reasonable amount of time. Our package arrived as promised and in perfect condition. Setup is really easy and fun to work with. Wish the fan and the internet could be connected at the same time but this is not a limitation of the fan. I am looking forward to learning how to make new shows for this fan and see the results at our next event.

Highly dissatisfied with a recent multi-unit purchase made on behalf of a university. It has now been over a week since the order was placed, and there has been no shipment, delivery update, or confirmation beyond the initial transaction. Despite multiple attempts to seek clarification, including email outreach to support team, I have received no response. Additionally, there appears to be no available customer service phone number or live support option, which is highly concerning given the scale and institutional nature of this purchase. This lack of communication and fulfillment is unacceptable, particularly when coordinating for a university with time-sensitive needs and operational expectations. At minimum, I would expect timely updates, transparent communication, and accessible support channels.

Excellent service. Thorough customer support. Devin in customer service was very helpful.