holofanco.comReviews of holofanco.com

Ordered product on 8/17 and just received a notice today(8/26) that my item just shipped and should arrive by 9/01. That’s pretty lame. It takes 9 days to put a package in the mail?

The shipping was delayed by nearly a month. I placed the order on May 12, received the tracking number only on June 2, and I still have not received the product. This delay has significantly impacted our prototype development timeline. Considering that I paid approximately $2,600 for a single unit, the lack of visibility and extended wait time is concerning. The only reason I am not giving a one-star rating is that the support team was responsive whenever I reached out by email. However, despite their efforts, they were unable to provide any meaningful updates on the status of the shipment.

I purchased their Holototem on June 25th and finally received it on July 23rd. Apparently they were having some issues with their fulfillment partner. I contacted them 4 different times and each time was told, "It will ship in 1 to 2 days." Each time that was a lie. When I finally received the unit, I followed the included instructions, but the Android app (3D.H) would not detect the unit. I reached out to support, but didn't hear back right away. I decided to do some hunting online and was able to find an app (Holoscope) provided by the manufacturer of the fan unit itself. I was able to get that app working. I did hear back from Holofanco's support and they pointed me to the same app I had already located. I'm not sure why they included a different app in their instructions. I also paid the $5 for access to the "Premium" 3D library, but found only a handful of videos and they were all anime themed, which doesn't really work for my usage. I'm sure they would be great for someone else. The free collection listed in the instructions has far more art included and a much more broad selection as well. The unit itself seems to work well and the pole and battery grip are nice. It is missing some features that their main competitor has though; remote control, hidden power cable, silicone shroud protector. The LEDs are super bright and the refresh rate seems good for most basic animations. I have a festival coming up, so we'll see how it holds up in the real world. I will say that Devin (chat Support) has been very polite and helpful. Sadly, it appears that the rest of the operation leaves something to be desired.