holofanco.comReviews of holofanco.com

My opinion based on my experience. I placed the order on April 9th that included a Halofan and cover. The Halofan shipped and arrived in a reasonable amount of time. Today is June 3rd I had finally just requested cancel and refund of the fan cover in May but did not receive a response. On June 2nd I was informed it may already be shipped and then June 3rd I received a shipping confirmation that it was shipped June 1. I was told if I want a refund I have to wait for delivery on June 8th and then return. Things happen, but the communication and lack of transparency is the issue. No one should have to wait 2 months without updates after paying for something that still hasn't been received. I do not recommend Halofanco.com. It's really a fan projector. Anything 3D about it is no different then what you see on TV. It's difficult to play your own videos and images and obtaining sound and the directions do not help with this. I had to use AI and online searches to figure out how to use it which took hours and hours. I do intend to keep the fan and utilize it as it does project into the fan is bright and still pretty cool for what it is. Need to improve pricing, customer service, and communication issues along with legitimate directions for how to use. I was able to attach the fan to my own camera stand I had purchased for holding a camera on amazon, but my guess is if you don't get the cover with the fan it may be very difficult to obtain later. It's early but so far I would say the fan works and projects and I can play video and sound. So for product quality I would give 3 stars for the fan itself. The service and awful directions on use just ruined the whole experience.

The WiFi will not connect on my network and the power cord does not work on the Holofan after three attempts to get the WiFi connected. We want to love it, but is an awkward shaped paperweight in my basement now

Before ordering, I spoke on the phone with a customer service rep, who assured me that the product would arrive in time for the convention we were attending. We order, ten days go by, and we hear nothing from them. They aren't answering my emails or phone calls. I'm starting to think I got scammed. When they did answer me, I was told they had some warehousing delays, which would have been nice to know sooner. Our convention was a week away at this point. I was then promised immediate shipment and 2nd day air, but when I checked the shipping status, that promise was not fulfilled. I had to reach out again and request a refund before I was finally assured the product would arrive on time. It got here just hours before we had to leave, which would have been fine, except pieces were missing, including the part of the instructions that explained how to connect to the app. I had no information, not even what app to download. I reached out multiple times, was told different things by multiple people, was emailed a sketchy looking set of instructions for the wrong unit. The app is extremely glitchy and sketchy. I had to go through the process of following the steps to connect it multiple times before it finally cooperated. By this time, our group was already leaving for the airport, so we didn't even get to take it. Also, the app lists the network that you connect to as "Slavery." That's the name of the network. The final piece we were missing just shipped today, over a month later. As far as the fan itself, I don't believe it lives up to how they advertised it. You can clearly see the fan blades turning, which distorts the image you're projecting, making it look choppy. We ended up getting a 15% refund, so there's that.

Highly dissatisfied with a recent multi-unit purchase made on behalf of a university. It has now been over a week since the order was placed, and there has been no shipment, delivery update, or confirmation beyond the initial transaction. Despite multiple attempts to seek clarification, including email outreach to support team, I have received no response. Additionally, there appears to be no available customer service phone number or live support option, which is highly concerning given the scale and institutional nature of this purchase. This lack of communication and fulfillment is unacceptable, particularly when coordinating for a university with time-sensitive needs and operational expectations. At minimum, I would expect timely updates, transparent communication, and accessible support channels.

I hope is that someone reads these reviews before making a purchase or engaging with this company in any way. We have purchased several units from them now and the communication and support has not only been awful but has cost us business. This is more or less someone bringing in basic level equipment from China, marking up a ridiculous amount and then supplying no customer support. User manuals are all incoherent and as many people in these reviews have said they completely disappear after giving them your money. Stay away!

I rarely leave negative reviews, but I feel compelled to share my experience. I purchased a hologram fan from Holofan Co, and it arrived faulty right out of the box. I reached out to their customer service immediately (Devin from there team) , and at first, they seemed responsive and promised a replacement. That was weeks ago. Since then, it's been nothing but delays, excuses, and broken promises. Every time I follow up, I'm told it's “being processed” or “will be shipped soon,” but nothing ever arrives. I'm now left with a non-working product and no real resolution in sight. (Brandon and Devin giving false promises) This has been a frustrating and disappointing experience. A company is only as good as its customer service — and sadly, Holofan Co has failed on that front. I do not recommend buying from them unless you're okay with gambling on defective products and poor follow-up. Puneet

While my previous experience with ordering a fan was simplistic over a year ago, something has dramatically changed since purchasing an additional fan on June 9th. Shipment was delayed by over a week and a tracking number was never received. When the fan finally arrived, the protective case no longer provided a way in which to access the SD card to switch out animations as we have custom designs for which we upload and the files are very large. After reporting this I waited another week for a response to my request to have another fan sent that had the access on the casing and was informed that they don't make the casing with access anymore and to just use the app. As stipulated, the files I use are massive and trying to transfer from my desktop to my mobile device is not possible. Additionally, the app never worked for me before, couldn't even get my iPhone to connect to the fan, and this time round was no different. I sent screenshots of the issues occurred and yet to no avail. I've already missed one tradeshow that this product was supposed to be used for and am now going to miss the other as I've asked for help but receive no answer. It's been over a month since my purchase and I've asked for a refund, but all I'm getting is crickets. Which is of no surprise as I believe they're attempting to drag out communications so that the refund window closes. While the product does serve well for promotions (hence buying a 2nd one), the fact that they've changed how the fan can be programmed, no longer meets my needs and support is not giving me a solution to my problem other than telling me to use the app, which doesn't work and is also shady and asking to have access to all sorts of unnecessary things on my mobile device. I will not be purchasing again as a result of these issues as they could've simply resolved by sending me a fan without a cover as that would've been a solution, but instead they'd rather have no solution other make me wait several days for a response and than tell me to use their app.

This company is bad all around. We bought 5 products from them. 2 came broken, one came 2 months late, and they have completely ghosted us both on sales and support. Very very sad to learn how bad they are, we were so excited to roll these out across the office!