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Hollywood Memorabilia (hollywoodmemorabilia.com) has 53 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Ben D.
I've bought two items on this site so far, and both experiences were great. Simple, fast, and well-run. And when I faced a delay, Cristin's help was invaluable: it had taken longer than 5 business days to process the order but within a few hours of me sending a follow-up email, I got a tracking number and a message from Cristin saying the item had shipped. And it arrived in perfect condition exactly when she said it would.
William L.
Cristin provided excellent assistance after a typo on my part caused issues. She was able to track my purchase and redirect it to the correct address. Great job!
Fadi
I truly recommend purchasing from this company, Donna from customer service was extremely great and responded to every one of my emails. The item even arrived a day earlier than expected and it’s just as what I ordered with all the certificates of authentication with it, packed well and not a single scratch. Thank you so much!
Jd M.
Thank you Jose for your excellent customer service
Jeff K.
Satisfied customer
YVONNE G.
Do NOT purchase from Hollywood Memorabilia!! I purchased an item that the description was incorrect. Was told I would receive a refund when they received the item back. NEVER got my refund and they have the item back up for sale (with the correct description now)
Brent
Really a horrible company. I should have done my research. In my life I think I have only ever left three negative reviews and they are getting one. I ordered a Rene Russo signed photo on Jan 27th 2020 as a valentines gift. I noticed that the description said it was from Tin Cup even though it was 1000% from Thomas Crown Affair. I emailed to make sure they sent the correct COA as I know both movies well. Briana sent an email which made no sense confirming it would have a Tin Cup COA. Ok strike one. After two weeks I have no tracking number or anything. I email again saying I need this for Valentine’s Day. Briana says the item is being being shipped from the manufacturer directly and will ship no later then Feb 12. Mind you I have 3-5 day shipping per their website. So this morning Feb 13 I get an email that my order shipped and will be in Sunday the 16th which does me zero good. Will see if it even has the correct COA. I would never do business with these guys.
Angela S.
Horrible customer service, wouldn't give me tracking information. When they did provide it, it was for someone else. After many emails I came to find out that the item I purchased was sold out. They never bothered to tell me I had to ask. When I looked on their website it showed the same item for sale. They were supposed to have a rep call me so i could possibly get this item because it was an xmas present. Needless to say they never got in contact with me. Funny thing is i went to ebay and got the exact same thing with a COA and it.was cheaper. Processing time took a day verses 2 weeks. Will never buy from this company!
