Sandra
LACK OF COMMUNICATION
I placed an order with hollywood hair bar on October 12, 2025. As of today November 28, 2025 I have not received my order. I have sent numerous emails and tried calling several times. I have requested a refund ASAP via email. I am all in for supporting black owned companies. This not a way to run a business. I no longer wish to do business with hollywood hair bar. I filed a complaint with the BBB the same day I filed this complaint.
Response from Hollywood Hair BarSep 6, 2026
Thank you for your feedback, and we sincerely apologize for the shipping disruption you experienced. 💕 Hollywood Hair Bar appeared on the Sherri Shepherd television show, followed by a significant viral surge in demand. At the same time, we experienced unexpected packaging delays due to circumstances outside of our control, which impacted our shipping timelines. We’re happy to see that your order has now been delivered. As a gesture of appreciation for your patience, we’ve also sent you a $20 gift card today. We’ve proudly shipped over 1 million orders with a 4.4+ rating across the internet, but we understand that your individual experience matters, and we’re truly sorry for the inconvenience. 💕 Here’s a link to check out the show. https://youtu.be/IXZ5j7HXOiQ?si=g8EpPEjlVCZ4gwzT