Jennifer W.
Poor customer service
My experience was not about the product itself but the poor customer service. I purchased 2 bottles of the extra strength serum for my alopecia and the glass bottles were shipped in an envelope where, inevitably, one of them arrived broken. I sent pictures and I asked for a replacement and was denied because I did not pay extra for shipping insurance. Such a scam!!! There was no indication that items would be shipped in a paper envelope and without appropriate protections. I was offered a credit for the item itself but I would have to pay for shipping again AND would have to pay for insurance. No refund at all. This has been the most disappointing experience


