Get hockey equipment and gear online! Go to HockeyMonkey.com for the best hockey sticks, ice hockey helmets, skates, and more. Visit us online or call 888-286-6169 for ice hockey gear.
HockeyMonkey (hockeymonkey.com) has 42 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Jessica Brannon K.
I paid $45 for next day shipping on a $200 intermediate bauer stick and stick extender for my daughter so she could use in a game after breaking her stick. stick came next day but the extender came the next week. when I contacted customer service they said "sorry for the inconvenience but the shipment went out on time".
ric gric R.
Terrible customer service! Go to Ice Warehouse, Pure Hockey or any other, unless you want to be annoyed with a place that does not care about their customers.
Drew
Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN'T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED 🙈
michelle T.
The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, "Will" said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn't get my full refund back, "Will" said they didn't make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up, because the original shipping was FREE! I will make sure we never use their business again!
Steve K.
the site is fine if you don't need customer service. As soon as you need help with something they are full excuses why they can't help you. There are better websites to order from for the exact same pricing, some even offer free shipping.
John T.
I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don't trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.
Herry B.
Generally good service) I ordered a Reebok hockey skates.After 8 days the skates arrived and everything was perfectly as discribed. Highly recommended.
Johanna
I can’t believe how bad the customer service is?!?! I purchase an item for Christmas and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible - all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!!!!! As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.
