HockeyMonkeyReviews of hockeymonkey.com

My experience is do not buy online from this company under name hockeymonkey in texas. I bought the ice skating size 9 but it loosely fit therefore I returned it in the same condition but I only got half the money I paid for. Even when I go online processing return it said you would get back certain amount but once item returned they deducted more than what they said after charging you shipping and returned shipping. In summary best to go to Local store, don't buy online from this company because you would loose more money even though you return it in original condition and this is the only place you can do a review. They don't even have legit site exists on Google for you to do the review so I'm sure there are a lot of people had bad experience but couldn't do the review. Their reviews said 4.6 probably fake.

I purchased hockey equipment for a long time and spend quite some money with them. Recently four hockey sticks for USD369.- each. The first stick snapped during the first use (warmup) So I did my first warranty claim. And guess what, I received an automated responce to contact the equipment manufacturer. I recommend strongly not purchasing from Hockey Monkey. Especially hockey sticks, which break faster than you will be able to replace them on your own expense and trouble

I ordered hockey goalie sticks and got the order confirmation. However, a week later they returned the money to my account with no explanation. I called and chatted with a customer service agent and they basically BLAMED ME for THEIR ERROR. They didn't offer me anything in return. Not even a 10% discount. I used to be a loyal hockey monkey/goalie monkey customer but since they blamed me I am switching to another company.

Support is the worst. Can never get through phone support. Email support was giving me a deal for the hassle I have been going through on an order. Once they offered me the deal they no longer kept in contact.

I ordered Senior socks at 28". They sent 23" - 24" socks. Three attempts on my part to ask for a pre-paid shipping label to return the socks and request proper size have gone without acknowledgement. I confirmed my order details on their website. Still no response from Hockey Monkey. Seems they make it deliberately difficult to make a return because they do not have a webpage option to address an error on their actions.

I ordered a stick form this company, and when it came in it looked like it was refurbished. I thought I was getting a good deal, but I guess the only reason it was on sale is that it looked damages at the bottom end of the shaft. I would not trust this company, you are better of going to a store and seeing what you are buying, because they will send you broken goods, and when you reach out they just say tough luck. I am really disappointed. Use at own risk, just dont be surprised if they send you something altered.

Ordered a pair of skates and at first i was kinda scared cause of all the bad reviews i seen but that must just be people being ignorant. I received my skates very quickly and they were perfect! Definitely recommend.

What terrible customer service. After dealing with a faulty website my order is finally placed, yet I receive a call the next day saying they're out of stock. The only options they give me is two inferior skates at the same price they're listed on their site as if it's a "deal". Then customer service gets passive aggressive with me. Order elsewhere