HockeyMonkeyReviews of hockeymonkey.com

Item returned to sender 2weeks ago. I have spent over 2hrs on the phone but I can't get through anyone. I have sent 5 messages but I have gotten no response. Do no buy from this website!!!

Horrible if I could leave no stars I would. They will promise you shipping dates that come an go. They will cancel shipping you paid extra for and you will be notified by fedx it was cancelled by sender. You will call over and over and be fed a bunch of lines they will not answer direct questions. They will not compensate you for a item you are waiting endlessly for. They will not try to keep you happy. They will fight with you if you try to get a refund. Do not purchase anything from this company. Do not pay for express shipping. Move on. Hockey community is tight and word spreads like wildfire when you mistreat a customer.

Bought a set of goalie pads and they left the antitheft device on it and it is extremely hard to remove and can leak ink every where if you are not careful. It took them over a week to respond by email and they told me to use a magnet, which I tried but didn't work.

If I could leave 0 stars I would!!! My box was left at the bottom of my driveway in the pouring rain. Paid $15 for shipping. They won’t refund my money nor will fedex!! Will never order from them again!!!

Terrible service, stole from me basically. Charging me 2 times for shipping orders for items they sent incorrectly. Buy anywhere else but here. They sent wrong items and charge you twixe for sending you the correct item.

I wish I had read these reviews before placing an order...I am frustrated and angry that I didn't. This place DOES NOT HAVE CUSTOMER SERVICE. I called for hours!!! Nobody answers the phone, no email reply, NOBODY works in customer service. I called for more than two hours, 14 calls, and if you opt for the callback it's automated saying NOBODY can help you and that they are too busy! WHAT A JOKE! They are a complete waste of time, much better places out there, try ProHockeyLIfe.ca Hockeymonkey.ca are a complete waste any of your time. Unreal!

Unfortunately I did not read reviews of this company before I purchased. All the negative reviews are true. I got the wrong size of an item, but now there is no way to return it, called, emailed, messaged through Facebook. You never get a response as soon as you ask for a Return Authorization number. Hockey Monkey is absolutely brutal...what a scam!

I recently purchased a helmet from hockey monkey.ca and have had zero success returning it for a refund. This company requires the purchaser to contact customer service to receive an authorization number to return a purchase item, yet attempts to contact customer service go nowhere, making it impossible to get authorization before the 30 day return limit. This company has a terrible customer service department and I caution anyone considering purchasing a product from hockey monkey.ca to tread carefully, and preferrably shop elsewhere. I'd rate this company - 100 if I could; the worst purchasing experince I've ever had - bar none.