HockeyMonkeyReviews of hockeymonkey.com

Bought a helmet through the website and it ended up being one size too big. Decided to return it and had to pay shipping which was ~$17.00. On top of that, they didn't refund my full order amount but instead kept the taxes I paid and charged me a restocking fee. So basically I burned $30 which is total bs. Don't bother with these guys, just save your money and go elsewhere.

Nemt at bestille og hurtig lev.

Terrible customer service, a return process from the stone age and poor terms and conditions. Bought an item on sale, needed to return it, but was told since it was on sale they could only issue an in store credit. Customer service rep, who for his livelihood I will keep him nameless, was rude and only would repeatedly say "when you hit the submit order button, you are agreeing to our terms and conditions." Was a completely canned response, because I am sure others have complained about this. Plus you need to call to get a return number and follow their process to a T or risk getting no refund/store credit. Will never buy from again. Terrible terms and conditions, customer service and return process for an online merchant.

This companies charges you for shipping and then holds your items hostage. Better hope there are no changes to your order because they'll refuse to do anything on your order to help you. Take your money elsewhere because they don't seem to appreciate it. You have been warned.

Purchased many items from here; however, received only one “genuine” CCM sweatshirt while the other sweatshirt was not, didn’t even have a tag, just a white tag inside that said made in Pakistan. The other CCM sweatshirt actually had a tag that I think is genuine but that one is made in Honduras. Total ripoff!!

Terrible customer service, gimmicky rules, and they don't stand behind their products. You're free to waste as much money as you want in their store or on their site and not get quality worth a flip or even half decent service. Their skate sharpening isn't done right either, and even their website needs help. It seems like they hire just any pulse that walks through the door wanting a job too. Today was their last chance to redeem themselves and didn't so I'm done with them. Good riddance.

Needed to return a piece of equipment I ordered as it was the wrong size. The customer service was awful and returning it wasn't worth it as I'd have ended up paying 10% restocking and shipping. I just want the right size. I'll never order from here again, this is an awful company.

I have never reviewed a company on-line. However, my recent experience with HockeyMonkey was so terrible, I am compelled to do so. I purchased compression pants for my son. When they did not fit, I tried to exchange them. First, I had to wait on-hold for 10 minutes in order to get an RA number. When I finally reached someone, the customer service representative whom I spoke with said I could not return the pants. He said the policy was clearly displayed. When I pointed out that the policy in fact was not clearly displayed, he merely dismissed me, saying that I could order another (non-returnable) pair of pants if I wanted. No thank you! I will never order from this company again - and wish I had looked at the customer reviews (all terrible) before ordering the first time. There are so many better hockey retailers out there!