HlthiReviews of hlthi.life

Response from HlthiOct 4, 2025

Hi Christopher, We’re sorry to hear about your experience and appreciate the opportunity to clarify. The $49 you saw on our site covers your virtual visit with a licensed provider, including the evaluation and prescription (if medically appropriate). Medication prices, however, are determined by the pharmacy, not HLTHi — and can vary based on brand vs. generic, dosage, and insurance or discount card use. There’s nothing fake about your visit; you spoke with a real, licensed doctor who issued a valid prescription. If you’d like, our support team can help you find a more affordable pharmacy option for your prescription — please reach out at [email protected] .

Response from HlthiOct 4, 2025

Hi Emma, Thanks for sharing this, and we’re sorry for the frustration. To clarify: whether a medication is a controlled substance is determined by the medication/DEA classification—not by what the provider “writes” on the script. Our licensed provider evaluated your case and, when medically necessary, issued a valid prescription. Once the prescription is sent, the pharmacy decides how it’s dispensed (including any partial fills) and may require extra verification. From what you’ve described, it sounds like a Prior Authorization (PA) may be required by your insurance or the pharmacy. They typically provide a PA form or instructions for the prescriber. Please email any PA forms or instructions (photos/screenshots are fine) to [email protected] so we can help your provider complete it and assist you with pharmacy options.