Nikita S.
Frustrating experience
Update Aug 9, 2026 : this has been resolved - the prescription was sent to my local pharmacy and I was able to get the medicine. But I paid for the telehealth visit on Aug 1 and only got my medicine after a complaint on Aug 7. So it took a long time, considering that it was an urgent issue for me. Besides that I originally paid for telehealth visit + medicine. The doctor prescribed and sent it to my local pharmacy instead of online pharmacy . And the fact that the medicine was included in my original order was conveniently forgotten . No big deal . (Local pharmacy is faster for me) . Just weird . Anyway - it’s resolved now. Original review: I paid for the online doctor’s visit and for prescription from online pharmacy up front - but didn’t receive any medicine. The provider said that they sent the prescription to Wallgreens, but Wallgreens doesn’t have any record of it . And the online pharmacy never mailed anything to me either . Contacted them few times - but they just stopped replying. STAY AWAY !
Response from HlthiAug 7, 2026
Hello Nikita, We take allegations of fraud seriously, but the claim that our service is a “scam” is not accurate. You received the medical consultation you purchased, and the resulting prescription was sent electronically to the local pharmacy selected for your order. We subsequently contacted that pharmacy directly and confirmed that it received the prescription. Our website explains that we provide medical consultations and, when clinically appropriate, send prescriptions to a local pharmacy. We do not advertise or charge for medication shipment. Any medication cost is handled separately by the dispensing pharmacy. We acknowledge that our support response was delayed while we waited for confirmation, and we apologize for that communication gap. Although the purchased service was provided, we are issuing a full refund as a goodwill gesture. We respectfully ask that you correct the allegation that this was a scam. It is fair to describe your experience as frustrating or unsatisfactory, but it is not fair or accurate to characterize a completed medical service and confirmed prescription as fraud. Please contact us privately at [email protected] if you need the prescription details confirmed again.