Maggie B.
I ordered my neck massager on Shopify…
I ordered my neck massager on Shopify with Hizoo I waited about two weeks to receive it, and when I did receive it finally it was totally damaged by damaged. I mean the package was soaking wet inside the plastic bag. The plastic bag was soaked. The machine was soaked. There was no odor so it must be water. I’m not sure. I contacted them immediately and we’re going back-and-forth. I just wanna replacement. I told him I would send this one back to them. It’s been over a week and then they can’t find my order. I sent him pictures I sent to my order number so beware they are terrible in customer service and now I have a machine that I don’t want to use because it was soaked and spending $179 on this and to receive something like that is totally unacceptable




