A. L.
They say you can return it but they…
They say you can return it but they give you the total run around! I have followed the instructions for the return but all they do is send e-mails trying to convince you to keep it. They then say they have to send it on to some other department to approve the return. It has been over 10 days and I am still going back and forth with them and still do not have the return label to send it back. I think it's a scam and I will be calling my credit card company.
Response from HizooFeb 13, 2026
Hi there, we're really sorry you’ve been going back and forth with us for over a week — that’s not the experience you should have. We absolutely do accept returns, no convincing needed. It sounds like your request got stuck somewhere it shouldn’t have. Please send us a direct message here with order numbers so we can fast-track that label for you right away. Really appreciate you sticking with us on this, and we’ll make sure it’s sorted.💛