Patrice B.
Do not trust this company
I hired His Workmanship to weed a 40-ft bed, dig up a dead shrub, and dig up another bed. It was a big job and I hired two guys for 6 hours apiece. After the job was done, I sent Eric an email: "Hi Eric - We have a bit of a problem. They guys were really nice and worked very hard and I tipped them each $20. However, when the trash crews arrived, they wouldn't take most of the bags, because they weighed more than 50 pounds. When I examined the contents of the bag, it turns out that there was more dirt than weeds.I couldn't even lift them. How can we solve this? I am planning to cover the bags with a tarp today, because we're expecting rain so that a bad situation won't get words. Please advise..." The reply: "The workers are unable to return unless you can come up with another 3 hours worth of work for 2 guys. Then during that paid shift, they can lower the weight of the bags by evenly distributing the weeds/dirt. For the record, Will and Marco would not have filled them so full and heavy had they known the city weight limits of Troy. Did you tell the workers not to fill them over a certain weight?" My reply: "Hey Eric - Happy Mother's Day. Hope you're enjoying a lovely day with your wife and mother. Me? At 69 years old, turning 70 in August, I've spent the last 4 days trying to salvage some of my top soil, and when that proved to be impossible, my 4ft-9" daughter spent our day yesterday working together to drag fifteen 100+ pounds bags of soil (which we could not even lift together) to the nearby island to compost, losing all of our rich top soil. So here's how we did it: We wedged a dolly under the edge of a bag. We both had to grab it at the same time to maneuver it on the edge of the dolly. It took us both to tilt the dolly, it took us both to pull the dolly, it took us both to dump the dolly and peel off the lawn bags. We're spending Mother's Day together nursing sore limbs and backs, thanks to you. "His Workmanship"? Hardly. Quite the opposite as it turns out. You not only owe me an apology, but a refund. It is NOT my job to ensure your workers do the job correctly, it is YOURS. You should be ashamed of yourself.
Response from His WorkmanshipDec 30, 2024
Hi Patrice, Thank you for bringing this to our attention, and we want to sincerely apologize for the experience you had and for how our initial response came across. You are absolutely right—it is our responsibility to ensure the work is done properly and that waste bags are packed to standard municipal weight limits so they can be disposed of without causing extra strain or hassle for you. We deeply regret the physical toll and frustration this situation caused you and your daughter, especially over Mother's Day weekend. We fell short of the standard of care and communication we hold ourselves to, and we are actively taking steps with our teams to ensure this does not happen again. We value your feedback and hope to earn back your trust.




