Sheila
Average Outcome…Not as Hoped
I liked the speed of the response, although was surprised that the price per hour was 20% lower in the ad than what I was quoted. My job was able to be scheduled within a few days, very helpful. Workers were punctual, polite, and sincere. Unfortunately not as experienced as I’d hoped, considering the hourly rate. The only power tool they brought for a lot of weed removal was a small hedge trimmer, which ran out of battery after about a half hour. I was able to charge it somewhat & it was used again, but if it had been stronger & actually charged, they could have used it and/or a power weed eater to get through areas quicker. Some areas weren’t touched, some weeds were only cut halfway down rather than removed as asked. Who does that - I wasn’t paying for shorter weeds…. Rather than piling debris on the tarps I bought & dragging it to the front, they hand carried smaller amounts, making the clean up, which wasn’t that great, take longer instead of tackling some areas that hadn’t been touched. It was really hot and they had to have been miserable, but overall I felt the result was overpriced for what had been accomplished. It felt more like a couple of guys in the neighborhood had offered to work on my yard, rather than a professional company with professional prices. I wish the workers the best in their vocational pursuits, but won’t use the company again. Update in Response to Company’s Reply: I had no doubt you both were sincere in your work. I attempted to word my comments as observations rather than criticism. However I stand by my original comments and will address your specific points. -The short life of the cordless trimmer is exactly what I referred to in our conversation about not having professional level equipment. I know nothing about how your fee is divided up, but can only speak from paying $120/hour as the customer. I felt that if the power trimmer had lasted longer, and/or you’d had more experience, either it or a weed eater could have been used to cut back areas in addition to the one fenceline, such as the areas around the 3 tree stumps, which were only cut shorter (but the stumps still can’t be seen amidst the weeds), or the weeds/saplings around the shed in the bottom corner of the yard (untouched), or even the large weed next to the gate, which I did ask to be cut again since it was still about 12-18” high after someone had cut the brown “blooms” off the top. - Agree 100% that we agreed the grass at the base of the fence could be left till last. However this is another area of inexperience, in my mind. Presuming that one of you had brought a weed eater, it could still have come in handy to remove some of the taller items noted above, allowing more work to get done quicker. But no weed eater was ever produced, so IDK whether you had one to make use of. - No mention was made by me regarding removing anything “at the roots.“ In fact, I specifically stated that there would be no digging that day. I did, however, expect that as much as possible, anything that you removed would be removed at the ground. I remember explaining that I was going to come around after you were finished and spray with round up, because I had been fighting these same weeds and saplings for over 20 years. - I did make the suggestion of using the tarp to pile up the debris that you were taking to the front of the house. I heard your explanation that you were afraid it wouldn’t fit through the gate. A simple response to that is - just don’t overload the tarp with wide items. I have been using a tarp on my own for over 20 years to remove limbs, sticks, and leaves that used to come from the trees that are now simply stumps, and I know it can be done. Once again in my mind, I chalked it up to a lack of experience. - One final comment which I did not even mention in my initial review, was that I had explained to the team leader that my neighborhood offers the service of a “chipper truck“ that will come around and pick up yard waste as long as it has a woody type stem. I explained that the items to be picked up by the truck needed to be piled up with the stems going in the same direction so that they could easily be picked up by those workers when they came by. I believe I repeated myself when the second worker arrived, however, I’m not sure that I repeated the instruction about having the stems all face in the same direction. Unfortunately, this instruction apparently was forgotten because I was left with two tarps full of debris on my driveway, which is where I instructed them to go, that I needed to sort through so that I could find the items that the chipper truck would actually accept, and put them at the curb with all the stems going in the same direction. I did appreciate one of the workers putting debris that was clearly not meant for the chipper truck into lawn bags I had provided. So sorry I was unable to control the weather.
Response from His WorkmanshipJul 21, 2026
Hi Sheila, Thank you for taking the time to share your honest feedback with us. While we are glad to hear that our response time, fast scheduling, and polite workers met your expectations, we are truly sorry to hear that the overall experience fell short of what you were paying for. We take your concerns regarding our pricing transparency, tool preparation, and the quality of the work very seriously. Having a battery die mid-job, missing specific areas, and inefficient debris cleanup are certainly not the standards of service we aim to provide. We will be discussing this directly with our team to ensure proper equipment charging, full job execution, and better efficiency on site in the future. Here was Logan's text response about Sheila's job, "I believe that this was the job that I worked with Trevor last Friday. I have recently acquired a cordless trimmer which runs off of a 1.5 AH 20v battery. I showed up to the job with the battery fully charged and the charge lasted as long as it would be expected to last on a full charge. The customer was asked what her priorities were in regard to the work she would like to have us complete and I believe that I recall her telling us something along the lines of that our priority should be trimming the taller and larger stuff since the stuff that was closer to the ground (the overgrown grass and stuff at the fence line) could be taken care of by someone else if need be. I believe that we got to all of the areas that were labeled a priority but due to this job only being booked for three hours and there being more than three hours worth of work, some areas may not have been gotten to. I’m not sure how I would classify what we were trimming but I’m not sure I would describe them as weeds because they were more like saplings and small rooted trees that were growing through the holes in a metal fence. If I recall correctly, it would not have been possible for us to remove some of them due to the root being located on the other side of the customers fence as well as it wouldn’t have been possible to cut the root off to the ground because it was growing from the other side of the customers fence. Also I don’t believe that I recall the customer explicitly stating that she would like the roots of these things to be removed as opposed to trimmed, which trimming them took time due to the fact that they were growing through and spiraling in between the holes on the metal fence. We were hand carrying the debris because much of it was medium sized limbs that were a result of trimming and we were not sure if we could place them all on the tarp and drag it through the small opened fence gate areas and across the concrete without the bottom getting destroyed or the tarp even fitting through the opening of the gate in the first place after it had been filled with debris. The customer was outside with us while we were cleaning up and didn’t mention any complaints in regard to the way we had done the job other than that she had hoped that we had more professional equipment. I am guessing that this was in response to the fact that we did not have something like a pole hedge trimmer and instead had to use my smaller hedge trimmer, clippers and loppers. I believe that this customer may have had expectations that we could not fulfill within three hours given the fact that me and Trevor do not own the professional equipment that she was expecting which means that this project would take us longer with the tools that we do have in order to meet her expectations. I’m sorry that you received these comments and I will use this feedback to continue to improve." Here was Trevor's text response about Sheila's job, "Yes she told us all of this. Pretty rough considering it was smoky and 100 degrees. She was lecturing us for like 30 minutes after the job."