Hismith Official StoreHismith is a design, development, and production of an integrated company. we focus on high-end sex machines design and production. Our goal is to help our customers pursue ultimate pleasure in private life. Our business philosophy is symbiosis and win-win with other brands.
Hismith Official Store (hismith.com) has 366 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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366 approved reviews, newest moderated first
Dan
Be cautious of counterfeit products and deceptive advertisements that may appear enticing but lack authenticity. Many of these sellers are untrustworthy, as they often refuse to offer refunds or support if you're unsatisfied with your purchase. To protect yourself from potential issues, it's advisable to steer clear of their website and explore more reputable options.
Dami R.
Poor shipping overly expensive for canada. I'm now 20 days in from purchase of a machine and toys. No attachments recieved to this date and the tracking system is poor. Customer service do not respond to emails. $100 in shipping charges and $800 total spend for a toy that cannot be used. Avoid this company !
Response from Hismith Official StoreDec 16, 2024
Hi Dami Rob Thank you very much for your review, I'm sorry to hear that I wasn't able to provide you with a satisfactory service. Due to the knock-on effect of the Canada Post strike, there is some understaffing/capacity and backlog of parcels at various Canadian clearing houses and end-dispatchers, which is why there was a delay in the shipment of your parcel. We will help you to solve these problems as soon as possible. Kind regards, Customer Service
MysteryGuy
Great customer service and the best quality machines available! Super recommend.
Response from Hismith Official StoreDec 16, 2024
Hi MysteryGuy Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
Rachael T.
So far so good! I do wish that you could adjust the stroke length without taking off the face plate (face plate is an additional purchase and not required), but this thing is obviously well built and well engineered!
Response from Hismith Official StoreDec 16, 2024
Hi Rachael Thompson Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
Hewt W.
customer service spends a lot of time on customers here
Response from Hismith Official StoreDec 16, 2024
Hi Hewt Whobzux Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
david K.
I tried numerous times to buy a product from your store and all I got was roadblocks. I finally went to Amazon and purchased what I needed from your store with no problem. I think there’s a problem with your system.
Response from Hismith Official StoreDec 16, 2024
Hi david kinder Thank you very much for your review, I'm sorry to hear that I wasn't able to provide you with a satisfactory service. We informed our technicians to check the transaction system and they believe it could be caused by your credit card's security testing for cross-border transactions. You can choose the credit card you want to use at Paypal Payments. Kind regards, Customer Service
Genevieve L.
I bought a machine from their Amazon store a few weeks ago and no complaints. I didn't get the app options (my fault) and asked about it. The answers from the customer service was quick and I was able to order the part, with discount. Very satisfied! G.
Response from Hismith Official StoreNov 14, 2024
Hi Genevieve Lapointe Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care
Grace S.
I was so happy when I received my HiSmith machine under a week. Shipped from their company in California to Louisiana using UPS. I was sure the website was a scam but this is definitely a legitimate company. Yes, this may be a Chinese product but who cares if the product actually works and the company responds to your concerns. When I contacted them via email, they responded the same day so their customer service is great. The machine looks fantastic and I love the weight of it heavy and sturdy. I see comments talking about their bad experience but this is my first time ordering from them and no problems. I will definitely order more product from them. I haven't tried the product yet and I will leave another review once I have tried it. HiSmith I know you'll see this comment and I want to thank you for your customer service.
Response from Hismith Official StoreOct 17, 2024
Hi Grace Sullivan Thanks so much for the 5 star review :) So glad to hear you're happy and satisfied. That's the whole reason we do what we do! it's bringing lots of new and amazing pleasure to your life. I hope you keep on enjoying your purchase, and if you need anything else in future we'll be here to help. Kind regards, Hismith Customer Care