James B.
Beware of the refund policy
I ordered some ties for an upcoming wedding but when I received them a couple of weeks later, the colour shade was different to how the ties looked online. Despite them all still being in their original packaging, Hisdern will not refund me and have merely offered me 20% off of my next order. They actually suggested that I give the ties away to my friends and family so as not to ‘waste my time’… Beware of this company’s terrible refund policy before you place an order with them.
Response from HisdernOct 31, 2025
Hi James, Thank you for your feedback and we are sorry that this experience did not meet your expectations. We have noted your issue and will contact you as soon as possible to resolve it. Your feedback is important for us to improve our service. For further assistance, please contact us directly at [email protected].




