customer
I ordered a shirt and when it finally…
I ordered a shirt and when it finally arrived it was too big. There was no return address with the package. I took it to my local post office and they scanned the label attached to the package. It went to Melrose Park address. After not hearing from Hisdern after a week I started looking for a ph# to follow and found out the only way to contact them was through email. I sent an email and was told they never received the package. I contacted the post office where the package was sent and was told by the agent there that the package was forwarded to the correct address. After sending another email to Hisdern, I received an email back from them telling me to send the package to a China address. This company gives you the run around so they don’t have to send you a refund and the shirt has not been sent back either. The company is totally disappointing.
Response from HisdernJul 7, 2026
Hi Maurice, Thank you for your feedback on Trustpilot. We are truly sorry to hear about your experience. After checking with our customer service team, we noticed that you didn’t contact us before returning the item, and instead shipped it back using the address printed on the package. We would like to clarify that if a package is returned to the original shipping address without prior notice, our system cannot track its status, and we are unable to receive it. As a result, we currently have no information regarding your return. If you need to return an item, you can always reach out to our customer service team directly to get the correct return address. Even if you were simply unhappy with the shirt size, we would have been more than happy to arrange an exchange for you. To help us resolve this, do you happen to have the tracking number for the returned package? If you can provide it, we will do our best to contact the courier and see if we can locate the parcel. Unfortunately, without a tracking number, it will be very difficult for us to investigate further or resolve this issue for you. We look forward to hearing from you. Best regards, Tom