Jamie M.
Easy to work with and easy to contact…
Easy to work with and easy to contact online. The wait has never been very long and they are very knowledgeable.

Homeowners are building their lives, families, and dreams—and we’re building a smarter way to protect them. At Hippo, we offer home insurance designed around the way homeowners live today, with personalized quotes in under 60 seconds to flexible coverage across auto, flood, and more.As a technology-enabled insurance group, Hippo brings deep industry expertise and advanced underwriting together to deliver proactive, tailored homeowners insurance. Beyond coverage, we support homeowners with ongoing care—like seasonal maintenance tips and helpful home resources—so they can stay prepared, protected, and confident in the place they call home.
Hippo Insurance (hippo.com) has 78 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Jamie M.
Easy to work with and easy to contact online. The wait has never been very long and they are very knowledgeable.
Sharon R.
The quote for my renewal was provided promptly. Coverage was continuous. The payment was handled by Auto payment. When I reached out to find out when the renewal would come I received that information right away.
Patrick E.
You kept raising our premium which we paid and now did not renew our policy. I absolutely can not say that that was good service. And we never filed a claim!!
Response from Hippo InsuranceAug 6, 2026
Hi Patrick, we appreciate you taking the time to leave your feedback. Premium changes are driven by several factors, including updated replacement cost estimates and broader rate adjustments in your area. We recognize that doesn't make an increase easier to accept, and we're sorry we weren't able to explain it more clearly along the way. We're glad you found coverage that works for you. If you'd ever like to discuss your experience in more detail, our team is available at [email protected].
Jerry P.
Easy website experience. One incident (minor) several years ago was handled easily and quickly
Sheldon
Hippo insurance was incredibly customer service friendly and rates that I could afford with coverage I couldn’t beat.
Gail S.
Great organization. Very responsive and helpful.
customerMarilyn
I customers service the follow up the kindness and understanding is remarkable. It’s as though I had family here to help. As a senior widow, I rarely deal with insurance and was frightened, but everything was taken care for me, and online and the phone …easy peasy
Jason
The experience in mostly smooth. I like the app. You have a weird billing quirk where I can't send a renewal payment until the previous one has actually expired, which is stressful. But mostly - YOU HAVE RAISED MY PREMIUMS 425% IN 5 YEARS so I'll be looking to move on.
Response from Hippo InsuranceAug 6, 2026
Hi Jason, we appreciate you taking the time to leave your feedback. We're glad the app worked well for you and we hear your concern about premium increases. Please email us at [email protected] with your policy number, name, and address. We'll connect you with the right person to review your options.