Hippo Insurance Reviews | Read Customer Reviews of hippo.com

Hippo InsuranceReviews of hippo.com

3.278 reviews
Insurance

Hippo Insurance

About Hippo Insurance

Homeowners are building their lives, families, and dreams—and we’re building a smarter way to protect them. At Hippo, we offer home insurance designed around the way homeowners live today, with personalized quotes in under 60 seconds to flexible coverage across auto, flood, and more.As a technology-enabled insurance group, Hippo brings deep industry expertise and advanced underwriting together to deliver proactive, tailored homeowners insurance. Beyond coverage, we support homeowners with ongoing care—like seasonal maintenance tips and helpful home resources—so they can stay prepared, protected, and confident in the place they call home.

Hippo Insurance (hippo.com) has 78 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: hippo.com
Website: hippo.com
Category: Insurance
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 26% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Hippo Insurance reviews

Showing 5 reviews with 2 stars · Clear filters

garrett N.
May 17, 2026
Double up in year 2
My second year saw a almost twice my previous premium and no roof coverage. WHO DOES THAT!!!
Response from Hippo InsuranceAug 6, 2026
Hi Garrett, we appreciate you taking the time to leave your feedback. Premium changes are driven by several factors, including updated replacement cost estimates and broader rate adjustments in your area. We recognize that doesn't make an increase easier to accept, and we're sorry we weren't able to explain it more clearly along the way. If you'd ever like to discuss your policy and explore possibilities to lower your premium, our team is available at [email protected].
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Al
May 15, 2026
I am very disappointed with Hippo
I am very disappointed with Hippo. I have been a loyal customer for some time now. Hippo is taking advantage and has raised the price of my home insurance by a $1000 more a year! Because competition is less, Hippo is now gouging its customers. Knowing that there are less companies in California, Hippo is abusing us. I hate greedy people. Most people can't afford living expenses today, and to add to that is evil. Insurance companies are the biggest ripoff businesses taking in more money than they ever pay out. And endless profits and the customer just pays with no return to speak of. This is an outrage. And the other few companies are no better. The world is full of wicked people whose only reason to live is to bring misery on others. Hippo use to be a standard of fairness and economic customer consideration above the rest, but since the company changed underwriters, usury is the new game. I can not recommend Hippo any longer.
Response from Hippo InsuranceAug 6, 2026
Hi Al, thank you for sharing your experience. We truly value your loyalty and having you as a Hippo customer. Premium changes are driven by several factors, including updated replacement cost estimates and broader rate adjustments in your area. We recognize that doesn't make an increase easier to accept, and we're sorry we weren't able to explain it more clearly along the way. We'd like to help you find a policy that fits your needs and budget. Please reach out to [email protected] with your name and policy number, and we'll connect you with the right person to review your options.
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JACK
May 14, 2026
Rates got to high and I never could log…
Rates got to high and I never could log into website
Response from Hippo InsuranceAug 6, 2026
Hi Jack, we really appreciate you sharing your feedback with us. Please email us at [email protected] with your policy number, name, and address. We'll have someone reach out right away to help troubleshoot your login issue and look into your premium concern. We'll also connect you with the right person to review your options.
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Patrick E.
May 12, 2026
You kept raising our premium which we…
You kept raising our premium which we paid and now did not renew our policy. I absolutely can not say that that was good service. And we never filed a claim!!
Response from Hippo InsuranceAug 6, 2026
Hi Patrick, we appreciate you taking the time to leave your feedback. Premium changes are driven by several factors, including updated replacement cost estimates and broader rate adjustments in your area. We recognize that doesn't make an increase easier to accept, and we're sorry we weren't able to explain it more clearly along the way. We're glad you found coverage that works for you. If you'd ever like to discuss your experience in more detail, our team is available at [email protected].
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Hugh G. D.
Mar 12, 2024
3rd world
Had our property insured with Hippo for several years, until we had to make two claims short time apart. Not only did we get ditched by Hippo as soon as they had to pony up for a change (this clearly didn't align with their business plan of only collecting premiums), one of their agents "helped" us migrate to a completely wrong third party policy. It's been over 6 months and we're still trying to untangle this mess. Dreadful phone customer service. I've experienced 20min - 1 hour hold times. Often the call would disconnect or go to voice mail. This is third world stuff.
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