Hippo InsuranceReviews of hippo.com

I’ve been calling for over a week to get a correction on a property address and no one can help me! I call everyday and no one is able to help me and they say they will call me back and no one does. WORSE SERVICE EVER! NEVER AGAIN!!

I was a customer who had a policy with Tower Hill through Hippo. I sold my home in August and told Hippo that I was building a new home less a pool and would need a new policy in December. So I called for a new quote and the price went above what I was paying less a pool. Not what I was expecting. Getting quotes from other providers.

This is the worst insurance company—stay away. I planned to start my policy with Hippo+ on October 31, but I was charged immediately for more than a month in advance. That would have been fine if the charge had appeared in my payment history, but it didn't. I tried calling and couldn't reach anyone. I called Hippo, and they couldn't reach Hippo+ either. I demanded to cancel, but was given the runaround. Eventually, a representative called. I requested a refund and cancellation. I received the refund, but my policy was not canceled. A week later, I had to call and tell them not to issue a second refund because I had already received one. I called again to confirm the policy was canceled and waited on hold for an hour and a half. When I finally reached someone, I was told that despite requesting cancellation right after the refund, I still had to sign a cancellation document to make it effective—even though the policy wasn’t supposed to begin until the end of October. This company gives customers the runaround, and reaching someone is a major challenge.

My experience with Hippo was absolutely unacceptable. This was not simply poor customer service. The underwriting process was inaccurate, judgmental, and deeply offensive. As part of the inspection process, I was required to provide photographs and videos of my home, including the interior. I complied with their instructions in good faith. Their inspection report then repeatedly misinterpreted what they were looking at and used those misinterpretations to make sweeping claims that our home showed signs of vacancy, neglect, and deferred maintenance. For example, our brick home was repeatedly described as having extensive painted wood siding. Shade cloth near our air-conditioning unit was misconstrued as a tarp covering a blocked and therefore missing window. They stated that there were no vehicles on the property as evidence of vacancy, despite never asking me to photograph our driveway or anything near our driveway. They also claimed there were no signs of active occupancy despite having videos of the interior of my fully furnished home, which clearly showed evidence that an entire family lives there. Our home is older but we recently replaced all of our windows and our sliding glass door through Renewal by Andersen at a ridiculous cost. The windows are beautiful privacy glass, which is specifically why you cannot simply look through them from outside, and the fact that we have curtains. Their report characterized them as dirty (they're not, they're dark) and used the inability to see clearly inside (due to the privacy coating and curtains) as evidence of vacancy. There were, in fact, viaible houseplants and things close enough to be seen through the windows in the photographs and videos. I responded to their report in detail and explained the factual inaccuracies point by point. Their response completely missed the point. Rather than addressing the inaccuracies I identified, they told me there was “confusion surrounding the location” of the photographs. There was no confusion about where the photographs were taken. They simply misunderstood what they were looking at and then failed to comprehend the explanation when I corrected them. That was the final straw. The entire process felt invasive and deeply violating. You are asking people to open up their private homes to an insurance company, and there should be a basic expectation of accuracy, objectivity, and respect. Instead, I felt that my home and the way my family lives were being judged based on a handful of photographs and videos. We are a family living in an older rural home, raising our children, and caring for our animals. Our home does not look like a perfectly manicured suburban model home, and apparently that was enough for Hippo to make sweeping assumptions about whether we actually live there and whether we take care of it. I would never knowingly give my money to a company that treats prospective customers this way, and I will never recommend Hippo to anyone. The way this inspection and underwriting process was handled was unacceptable from beginning to end.

I have been trying to login to my account for over an hour! I have received 11 codes to my email address & when entered it sends me back to entering my email address. I have tried several different ways to login & tried to change my password only to go to a page "Not Working Right Now" Cleared Cache/Refreshed - Several times NOTHING!!!!! My Bill is due in a few Days & Apparently They just take your money & prevent you from contacting them online! I can't even get in to see what my bill is! I'm headed to the Bank to Cancel my Auto Pay for this Company!

Awful company, does not pay fulling claims and the pricing has more than quadrupled in less than 5 years. Customer service awful don't understand English definite language barrier they are in the Philippines do not use this company.

Terrible customer service. Trying to cancel my policy after I sold my house and they made it much more difficult than needed. Mack and Francis were specifically not helpful. Talking in circles and not answering my questions. Never again!

They couldn’t possibly be a worst insurance company. Slow claims processing and they partner Wardlaw Claim Service which is an absolutely atrocious company. I picked them because they were the cheapest and I definitely got what I paid for. Don’t do it. Update 1-I have been contacted by them and will update if they ever quit talking in circles. Update 2- I have submitted an invoice for work done to two different individuals and still haven’t received a penny back. No acknowledgement. No nothing. If you value your home or at least expect an insurance company to do their job, for Christ sake look elsewhere. I have since purchased another policy with lower rates from an actual company with a good reputation (bundle your car and house. Big money saver) and cancelled my policy with this absolutely useless company. Kept the claim open, they do owe me money. Although I don’t expect to see a penny back on a major claim. Learn from my experience and stay far away. They’re not going to help you Update 3- After submitting paid invoice and pics to the adjuster I get a email from another adjuster asking for the same thing I had submitted last week. Good god it’s like a bunch of clowns that run that place. It’s just comical at this point. Almost 3 months after the initial claim and still going back and forth. Update 4- they literally closed my claim before all repairs were done lol. This company deserves to go under. Stay away. Most of these reviews are ai generated. This one is not.