Robert A. B.
Every time I order a product from you…
Every time I order a product from you it takes at least two weeks from ordering it to receiving it. Additionally, when I have tried to call almost always nothing but a voicemail to leave a message. I have ordered a lot of products from Hinterland but I am leaning to go elsewhere now!
Response from HinterlandoutfittersFeb 24, 2023
Hello Robert, Thank you for your recent purchase with us - we appreciate your loyalty and your feedback! We see that you have used the finacing program to finance all of your orders with us, including your latest order. As we indicate in our our agreed-upon order policies, financed orders may require additional processing time, since we must wait for the loan to be funded by the finance company before we can ship the order. While we apologize if you feel that you were somehow inconvenienced, we are very clear and up-front about the financing process and time frame for financed orders, which can sometimes take a bit longer to process than non-financed orders. We do appreciate your patience and we understand that receiving your order in a timely manner is important to you, and we assure you that we are always doing everything in our power to expedite the process. Regarding our customer service phone line, sometimes if we are experiencing a high volume of calls, it can result in customers being directed to our voicemail system if they do not wish to stay on hold. We do our best to return all calls in a timely manner and address any concerns or questions that you may have. We can also be reached by email 24/7 and are very responsive - a simple email instead of a phone call will get a very quick reply. We value your business and are committed to providing you with the best possible customer experience. Thank you for choosing Hinterland Outfitters and we look forward to serving you in the future. Sincerely, The Hinterland Outfitters Team