We are an online gun shop with all types of guns for sale online, including shotguns, rifles, and handguns. We also carry gun accessories, hunting supplies, and other outdoor sporting gear.Whether it is for the first time gun owner, seasoned hunter, or military and law enforcement, we are here to provide the best gun shopping experience available on the web. Hinterland Outfitters prides itself in offering unmatched customer service.
Hinterlandoutfitters (hinterlandoutfitters.com) has 406 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
hinterlandoutfitters.com
Website
hinterlandoutfitters.com
Category
Equipment & Associations
Location
Houston, Texas
Listed on Five Star Index
2026
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The company replied to 10% of reviews.
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Most recent review: September 2026.
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Fast / fair shipping and correct product as described.
JT
J THOMAS L.
ORDERING EASY ON WEB SITE
ORDERING EASY ON WEB SITE. INFORMED ORDER RECIEVED, NOTIFYED WHEN SHIPED AND SHIPPING COST VERY LOW AS COMPARED TO SOME OTHERS. ALL RECIEVED AS ORDERED AND IN GOOD SHAPE. WHEN I NEED ITEMS WILL CHECK YOU FIRST.
DJ
D. J.
Was notified immediately when product…
Was notified immediately when product was back in sock. Placed my order within a couple hrs and product was shipped and reverie within days. Excellent service and will not hesitate to do business again with this company.. Thanks!!!
WW
William W.
Shotgun shells
The item arrived early and I was surprised. Thanks
GE
George
Great Customer Service and inventory
Great customer service and inventory. Helped me place my order and promptly shipped my order. Also like the $9.99 flat rate shipping.
JC
Jerome C.
This was my 1st purchase from…
This was my 1st purchase from Hinterland Outfitters and I was very satisfied. Processing and shipping were very fast. Will be a repeat customer.
FR
FR
“100% SATISFACTION GUARANTEE”???
I ordered a Leupold scope from Hinterland. This was my first transaction with them. I have perused their site for years but had typical bought from my usual vendors. So with their stated 100% Satisfaction Guarantee, I thought to give it a try.
Right off the scope had an issue with achieving zero at 100 yards with my 10-22. The brand will take it back but reserves the right to replace with a refurbish unit. And I will need to foot the bill for shipping and insurance. -Which approaches 25% of what I bought the scope for. Clearly not what I signed up for.
So I reached out to Hinterland to inquire about a return/refund for the unit under their stated: 100% Guarantee. The response I got was their boilerplate 30 day return policy. Which to me seems to be at odds and contrary with a “100% SATISFACTION GUARANTEE”. Though the returns and refunds policy was quite explicit, I could not find any details on the “100% SATISFACTION GUARANTEE”….
Which leads me to believe that Hinterland’s “100% SATISFACTION GUARANTEE” is just posted to fool the buying public into their store. Though I am clearly not 100% Satisfied, I stop just short of calling this a Bait and Switch Tactic until I see requested documentation that specifies and details their “100% SATISFACTION GUARANTEE” Policy.
Response from HinterlandoutfittersApr 30, 2023
We are sorry to hear about your dissatisfaction with the experience that you had with Hinterland Outfitters. We value your feedback and understand your concerns.
At Hinterland Outfitters, we maintain a transparent and ethical approach to our business practices. We aim to provide our customers with a positive shopping experience, and our policies are designed with this objective in mind.
We would like to clarify that our 100% Satisfaction Guarantee statement is not intended to mislead our customers. Rather, it reflects our commitment to ensuring customer satisfaction within the framework of our clearly stated order and return policies.
Our order and return policies, including the 30-day return period for items in their original, unused condition, are explicitly detailed on our website. These policies are also presented during the checkout process, where customers must agree to them before completing their purchase. As such, our policies should not come as a surprise to our customers.
In this case, your order was placed four months ago, and the scope had been mounted and used, which made it ineligible for a return or exchange through our store.
As our return policies indicate, we suggested reaching out to the manufacturer for warranty service as your scope is still under their manufacturer's warranty.
I understand that you may be disappointed with this information, but please know that we are committed to helping you resolve your issue.
The fact that you will be working with Leupold directly under the manufacturer's warranty does not indicate that the issues with the defective product will not be addressed or resolved. The manufacturer's warranty is between you as the end-user and the manufacturer, and exists precisely for situations such as this.
Leupold is usually great to work with, but if you require further assistance with Leupold or have any other concerns, we are always here to provide assistance.
Once again, we apologize for any inconvenience that you have experienced with the defective item, and we appreciate your understanding.
If you have any further concerns or require assistance, please do not hesitate to contact our customer support.
MW
Mike W.
Not really impressed..
Not really impressed... Ordered some items online Apr 9th which said "in stock, usually ships in 5-7 days". The website still says this BTW. Well here we are 18 days later and still no products. I called them a week ago and they gave me some lip service and said it would ship immediately, but apparently all that did was get someone to generate a Tracking# to enter into the system as the Tracking Number does not actually track anything and all subsequent calls to get ANYONE on the phone end up in voice mail jail.
Response from HinterlandoutfittersApr 26, 2023
Hello Mike,
Thank you for bringing this issue to our attention. We apologize for any confusion or inconvenience you have experienced regarding the tracking of your order. We have looked into your order and found that there was no delay in the shipping process from our end.
However, it appears that there may be an issue with the UPS tracking system not updating properly. We understand how frustrating this can be, and we are committed to resolving this issue for you. We will contact UPS to inquire about the tracking updates and work with them to ensure that your package is on its way to you.
We would like to address your comment about receiving "lip service" when you called us. Our team values honesty and clear communication, and we strive to provide accurate and helpful information to our customers. We apologize if our response did not meet your expectations, and we will work to improve our customer service in this regard.
Please remember that our customer support is available 24/7 via email and all emails are replied to promptly. Additionally, we have a 24/7 voicemail system, and all calls are returned promptly. We encourage you to contact us via email or leave a voicemail if you have any further questions or concerns.
We will keep you informed of any updates we receive from UPS and provide you with the necessary information as soon as possible. Once again, we apologize for any inconvenience this may have caused and appreciate your patience as we work to resolve this issue.
Best regards,
Hinterland Outfitters
